Customer Service Representative

🔥 0 minutes ago

🦌 Connecticut, Illinois, +7 more states – Remote

🦌 Connecticut – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Services benefits, mail-order pharmacies, or Medicare • Take back-to-back calls while navigating several applications across multiple screens • Update conversion requests and provide shipment status to members • Facilitate requested medication transitions to home delivery • Contact physician offices by phone, fax, or other means to obtain prescriptions and forward them to pharmacies • Obtain new prescriptions from physician offices and record approval status • Service incoming calls from doctors’ offices • Accurately document all contacts in appropriate systems, including HIPAA compliance documentation • Resolve questions and issues preventing order shipment • Uphold quality and productivity standards • Use active listening to address medication coverage or cost concerns and offer coverage review options • Meet or exceed call center metrics while providing consistent customer service • Demonstrate compliant call handling and system navigation • Help patients understand their pharmacy benefits • Document patient interactions in real time • Identify and empathetically address patient concerns and escalate when necessary • Virtually connect with coworkers and customers from home

🎯 Requirements

• High School diploma or equivalent required • At least 2+ years of relevant experience; healthcare and/or call center experience preferred • A dedicated workspace with no distractions is required • Strong computer skills, including Microsoft Office • Strong organizational, written, and verbal communication skills • Exceptional listening and customer service skills; ability to remain calm and helpful with difficult callers • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions • Ability to foster teamwork and partnership with cross-functional departments • Ability to work a flexible schedule including nights and/or weekends • Ability to attend 100% of training and the first 90 days of employment • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working • Ability to work training hours of 9:00 AM–5:30 PM EST Monday–Friday for 8 weeks • Post-training availability for schedules ranging from 7:00 AM EST–12:00 AM EST, 7 days a week

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home lifestyle