Senior Business Analyst – Operations Governance

🔥 1 hour ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $64.6k - $107.6k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Gain understanding of utilization management, claims operations, IT operations, and call center operations • Develop subject-matter expertise in the company’s technical and operational aspects • Provide operational expertise to client services and client operations managers in researching and resolving issues and requests • Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs • Build presentations and complete analyses to support Operations Product Owners’ communications to senior management • Translate business rules into pathway algorithms and evaluate existing pathways for operational efficiencies • Document and maintain business workflows, pathways, and requirements, or support central teams managing these functions • Coordinate with key leaders to execute projects • Assist Agile Product Owners in delivering enterprise initiatives including the eviCore Platform, Universal Clinical Experience, and Universal Provider Experience • Lead and provide subject-matter expertise in collaboration with client services, claims, implementations, clinical, non-clinical, and IT organizations to develop scopes of work and level-of-effort estimates • Monitor overall operations backlogs and identify ways to improve or enhance operational performance

🎯 Requirements

• High School diploma or GED required • Bachelor’s Degree preferred • 2+ years of experience in healthcare operations or technology function • Demonstrated success leading initiatives toward operational improvement in technology and/or healthcare fields • Proficiency with MS Word, Excel, and PowerPoint • Visio preferred • Ability to learn basic SQL queries as needed • Ability to collaborate with various business partners and organize effectively • Strong verbal and written communication skills • Understanding of requirements creation and development • General understanding of conditional logic • Ability to read HTML, JAVA, and Visual Basic for Applications preferred • Agile experience a plus • Home internet through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working at home

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement for home working

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