Cloud Systems Engineer – Site Reliability

🔥 2 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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TherapyNotes, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

TherapyNotes, LLC is a comprehensive practice management system designed specifically for behavioral health professionals, including psychologists, therapists, psychiatrists, and social workers. The platform offers an array of features such as scheduling, telehealth, electronic health records (EHR), billing, and a client portal, all integrated into a secure and user-friendly software solution. TherapyNotes aims to streamline clinical workflows, enhance patient care, and reduce administrative burdens for mental health practices, supporting them with dedicated customer service and continuous innovation based on user feedback.

📋 Description

• Improve the reliability and operability of production services and shared platforms supporting a growing 24×7 SaaS environment • Apply software and systems engineering practices to improve availability, performance, scalability, resilience, observability, incident response, and operational automation • Partner with software development, infrastructure, database, security, and other technology teams to establish measurable reliability goals, reduce operational toil, and ensure services are supportable throughout their lifecycle • Own and continuously improve Datadog usage across metrics, logs, traces, dashboards, monitors, alerts, and service-level views • Design, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems • Define and improve SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices • Participate in and drive incident management, including incident command or technical response, triage, restoration, escalation, communication, documentation, root cause analysis, and corrective actions • Investigate infrastructure and application issues using metrics, logs, distributed traces, and code-level context • Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and failure-mode analysis • Ensure newly introduced systems are supportable and maintainable by development and operations • Provide escalated technical guidance and support to technology teams • Provide on-call coverage for production support and other duties as required • Ensure systems and operational activities comply with security, HIPAA, and operating policies • Eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible • Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible

🎯 Requirements

• BS degree in Information Systems, Engineering, or equivalent experience • 5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE • Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred • Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production • Expertise with an observability platform; Datadog experience strongly preferred • Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable • Experience with scripting and operational automation using tools such as Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices • Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement • Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable • Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus

🏖️ Benefits

• Employer sponsored health, dental, vision, life, and disability insurance • Retirement plan with company contribution • Annual company profit sharing • Personal development/training budget • Open, collaborative work environment • Extensive 2-week onboarding plan • Comprehensive mentorship program

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