Engineer II, Field Service

🔥 17 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instrumentation at customer sites • Diagnose complex electrical, electronic, mechanical, and system-level issues and determine corrective actions • Perform preventive maintenance, system upgrades, calibrations, and scheduled service activities • Support advanced NGS and clinical sequencing instrumentation and associated technologies • Respond efficiently to customer service needs, including short-notice support • Provide technical guidance and training to customers on equipment operation, maintenance, and best practices • Communicate technical issues, service activities, recommendations, and resolutions to customers and internal partners • Document service activities and prepare detailed service reports • Maintain accurate service records using service management systems • Read and interpret technical documentation, electrical diagrams, schematics, and service procedures • Partner with technical support, applications, commercial, and other internal teams to resolve complex customer issues • Manage assigned service activities and travel schedules to meet customer commitments • Build customer relationships and contribute to customer satisfaction and retention • Follow safety, quality, regulatory, and company procedures • Maintain required tools, test equipment, parts, and other resources • Identify recurring technical issues and communicate findings for product and service improvements

🎯 Requirements

• Advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical or scientific discipline; or bachelor’s degree in a related field plus 2+ years of hands-on technical experience • Strong electrical, electronic, and mechanical troubleshooting skills • Ability to troubleshoot systems and components using technical documentation, schematics, diagnostic tools, and established procedures • Experience with ultra-high-vacuum systems and high-voltage equipment is preferred • Experience with analytical, life sciences, sequencing, clinical, semiconductor, or similarly sophisticated instrumentation is beneficial • Strong analytical and problem-solving skills • Excellent customer service skills • Strong written and verbal communication skills • Ability to explain technical concepts and provide effective equipment training to customers • Strong organizational, prioritization, and time-management skills • Ability to manage multiple customer needs and changing priorities • Experience documenting technical service activities and preparing clear, detailed reports • Proficiency with Microsoft Office applications and familiarity with service management software • Proficiency in English; additional language skills are beneficial • Ability to work independently and as part of a geographically dispersed team • Demonstrated commitment to safety, quality, and compliance • Valid driver’s license • Ability to travel approximately 50–75% within the assigned territory • Ability to respond to customer needs with short notice • Ability to lift and move equipment or materials weighing up to 50 pounds • Ability to work safely in laboratory, research, clinical, industrial, and other customer environments • Ability to perform the physical activities necessary to install, service, and maintain scientific instrumentation

🏖️ Benefits

• Meaningful work with a positive global impact • Career development resources and support for individual career goals • Opportunity to work with advanced next-generation sequencing (NGS) and clinical sequencing technologies • Customer service and technical training opportunities • Global, geographically dispersed team collaboration