Field Service Engineer I

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform customer installations, repairs and preventative maintenance on laboratory instruments in the assigned Southeast territory • Provide onsite instrument installations, upgrades, updates, repairs and planned maintenance services • Interact professionally with customers to solve technical problems and identify opportunities to improve their work • Achieve specified revenue targets while satisfying customers through instrument repairs, installations and preventative maintenance • Offer and close sales of service contracts and other service products • Collaborate with internal partners to resolve customer issues and improve processes • Complete Remote Service Dispatch, Escalation, Field Problem Report and Field Service Report submissions • Manage spare parts ordering, usage, returns, physical counts and car stock • Execute Qualification and Validation products at customer sites • Maintain technical competency through training, staff meetings and staying current on products, markets, customers and competitors • Manage travel expenses and follow company travel policies and guidelines • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree preferred in engineering, biology, chemistry or related field, or equivalent work experience and knowledge • Minimum of 3+ years of relevant experience in a related science, engineering and/or customer-facing role • Effective questioning to identify customer needs • Ability to exercise judgment in setting work priorities and identifying next steps • Ability to work with minimal oversight • Positive influence on the team • Ability to quickly adapt to change with positive and constructive feedback • Experience in a clinical, diagnostics and/or other regulated environment preferred • Aptitude for learning and understanding IT systems and processes preferred • Experience in related product applications preferred • Able to lift up to 40 lbs. without assistance • Must be able to work safely with chemicals and hazardous materials • Must be able to work overtime and flexible shifts • Frequent travel to customer sites, ranging from 25–75% of work time

🏖️ Benefits

• Fully remote work arrangement • Home office work • Company travel policies and guidelines