Field Service Engineer II, Chromatography

🔥 13 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments, including IC and HPLC • Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance • Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals • Train and support customers on equipment operation, maintenance practices, and basic troubleshooting • Accurately document field service activities, including installation reports and service work reports, and submit them through the required system • Assist Commercial Teams with technical information, training, and demonstrations • Manage territory activities, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams • Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues • Travel up to 75% within the designated territory

🎯 Requirements

• Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 2+ years of experience installing, troubleshooting, and repairing complex analytical instruments, or Advanced Degree • Demonstrated expertise with complex electro-mechanical systems, preferably supporting IC and HPLC instruments • Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues, with the ability to diagnose issues down to component level • Experience mentoring, training, and providing technical guidance to others preferred • Experience documenting service activities and preparing accurate, detailed service reports • Previous experience delivering a high level of customer satisfaction and building strong customer relationships • Excellent interpersonal communication skills and proven ability to build positive customer relationships • Ability to read and interpret technical documentation, schematics, and engineering drawings • Ability to work independently while maintaining strong team collaboration • Availability to respond to urgent customer needs • Proficiency with Windows operating systems, networking, and standard business software • Adhere to all safety protocols and be able to work in cleanroom environments when required • Physical ability to lift up to 50 lbs. and work in laboratory environments • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen • Valid driver's license and ability to travel 75% • Able to lift 40 lbs. without assistance • Some degree of PPE required • Will work with hazardous/toxic materials

🏖️ Benefits

• Relocation assistance is not provided