Senior Director, Biotech Account Management

🔥 19 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $240k - $265k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Lead the execution of PSG’s biotech account management strategy across the assigned region • Own regional strategic account performance, including revenue growth, customer retention, profitability, customer satisfaction, and share-of-wallet expansion • Lead, coach, and develop a high-performing regional account management organization • Establish performance expectations, talent development plans, and succession strategies • Identify growth opportunities, accelerate pipeline development, and drive strategic account planning • Build and maintain executive-level relationships with key customer stakeholders • Serve as an escalation point and trusted advisor for strategic accounts • Collaborate with Commercial, Business Unit, Operations, Finance, Marketing, and Strategy teams • Provide market intelligence, competitive insights, and customer feedback to PSG leadership • Drive account management processes, forecasting accuracy, opportunity management, and CRM utilization • Support commercial transformation initiatives, including digital enablement, analytics adoption, process optimization, and customer engagement innovations • Ensure execution of account governance, customer business reviews, and executive sponsorship programs • Represent PSG at customer meetings, industry conferences, and regional commercial leadership forums • Partner with the Vice President, Global Account Management to identify and scale best practices

🎯 Requirements

• 12+ years of progressive commercial leadership experience within pharmaceutical services, CDMO, CRO, biotech, life sciences, or related industries • Significant experience leading large customer-facing commercial organizations and managing leaders • Demonstrated success driving revenue growth and customer retention across strategic account portfolios • Experience leading complex, multi-site, multi-country customer relationships within matrixed global organizations • Proven ability to influence senior leaders and drive alignment across multiple functions and business units • Strong financial and commercial acumen, including forecasting, strategic pricing, portfolio management, and investment prioritization • Experience developing and executing regional growth strategies in support of broader enterprise objectives • Outstanding leadership, communication, and influencing skills • Ability to build credibility and relationships with executive-level customer stakeholders • Strong coaching and talent development capabilities with experience leading large, geographically dispersed teams • Strategic mindset combined with operational discipline and execution focus • Proficiency in Salesforce and other CRM or sales management systems • Ability to analyze commercial performance metrics and translate insights into action • Proven dedication to diversity, equity, inclusion, and employee development • Ability to travel domestically and internationally (approximately 40–50%) • Candidates located in the U.S. Pacific Time Zone (West Coast) are preferred • A minimum B.Sc. degree preferred in a scientific subject area or in a business-related field • MBA or professional business education preferred

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount