Pre-Sales Implementation Specialist

Job not on LinkedIn

🔥 0 minutes ago

🚗 Michigan, Minnesota, +1 more states – Remote

🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Coordinate pre-sale trial activities across active opportunities • Manage trial setup, processing, extensions, and follow-up tasks • Move trial-related requests efficiently between sales, customers, and internal teams • Track milestones, deadlines, and next steps throughout the trial lifecycle • Conduct customer outreach and follow-up communication • Support customer engagement during active trials • Serve as a responsive point of contact for sales trial-related needs • Partner with Account Executives and internal stakeholders on trial strategy • Coordinate internal meetings to review account progress, usage trends, issues, and next steps • Keep internal teams aligned across multiple simultaneous trials • Assist customers and reps with account access and MyAccount-related issues • Troubleshoot common trial obstacles and escalate complex issues • Monitor trial activity and usage trends • Prepare usage summaries, PowerPoint updates, and materials for rep follow-up • Identify adoption signals, engagement gaps, and intervention opportunities • Translate usage data into actionable insights for the sales team • Maintain accurate tracking of trial activity and support tasks • Build or manage Excel-based reports and trackers • Standardize trial workflows and improve efficiency • Support ongoing future-state trial team process improvement

🎯 Requirements

• Experience in sales support, customer success, SAP orders for managed trials, revenue operations, or trial/program coordination • Strong project coordination and follow-through across multiple workstreams • Comfort working with customer-facing and internal stakeholders • Strong Excel and reporting skills • Ability to analyze product usage data and summarize findings clearly • Strong written communication and organizational skills • Experience supporting SaaS trials, pilots, onboarding, or pre-sales workflows is a plus

🏖️ Benefits

• Flex My Way supportive workplace policies • Flexible work arrangements • Work from anywhere for up to 8 weeks per year • Grow My Way programming and skills-first development • Flexible vacation • Two company-wide Mental Health Days off • Headspace app access • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Two paid volunteer days off annually • Pro-bono consulting project opportunities • Environmental, Social, and Governance (ESG) initiative opportunities • Health, dental, vision, disability, and life insurance programs • Competitive 401k plan with company match • Competitive vacation, sick and safe paid time off • Paid holidays, including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance • Optional life and AD&D insurance • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Employee Stock Purchase Plan