Senior Client Executive, GAM

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🗽 New York, Minnesota, +1 more states – Remote

🗽 New York – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $147k - $273k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups. • Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention. • Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value. • Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales. • Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs. • Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success. • Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives. • Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence. • Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders. • Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges. • Mentor less tenured team members through coaching, knowledge sharing, and best-practice development. • Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.

🎯 Requirements

• Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related field. • Juris Doctorate strongly preferred. • 8–12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or a related customer-facing role within a SaaS or technology environment. • Demonstrated success managing complex customer relationships, retention motions, and post-sale commercial engagements. • Experience working within a matrixed global organization supporting strategic enterprise customers. • Experience with enterprise software deployments, adoption programs, and customer value realization initiatives. • Strong business acumen, executive communication skills, and ability to influence across diverse stakeholder groups. • Travel as needed.

🏖️ Benefits

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. • Our flexible work arrangements include work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. • Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Comprehensive benefit plans include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. • Employees are offered two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Additional benefits include optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.