School Success Manager

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Timely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 Early Stage VC on 2022-12

Education • SaaS • Artificial Intelligence

Timely is an AI-powered scheduling platform focused on K-12 education. Timely combines AI optimization with educator-led support to build district master schedules that reflect priorities, constraints, and student needs more quickly and precisely. The company is built by former educators and district leaders and markets its platform to school districts, claiming deployments in 22 states, 90+ districts, and supporting roughly 500,000 students. Timely emphasizes systemwide visibility, smarter staffing, FTE reallocation, budget savings, and higher rates of students with complete schedules.

📋 Description

• Guide district and charter schools through using Timely to build their master schedule • Lead onboarding and training for new and returning school schedulers • Provide end-to-end support to finalize schedules, solving complicated constraints and unique school needs • Develop strategic relationships with lead schedulers, principals, and scheduling teams • Track success metrics for each school to support satisfaction and renewal rates • Serve as a strategic thought partner on school scheduling priorities • Troubleshoot complex technical issues as Timely’s external representative with product and engineering support • Manage district and charter network accounts through the Timely customer journey • Establish partnership goals, implementation timelines, and training plans with district teams • Provide tools and structures for district leaders to manage scheduling timelines and monitor school progress • Support data integration by collaborating with district IT and Timely’s data integration team • Own aspects of the data transfer process, including structuring data files for upload into the Timely app • Communicate and coordinate cross-functionally with sales, marketing, product, and engineering teams • Share customer feedback and implementation insights to improve sales, product, and the overall solution • Contribute to off-season sales efforts through sales pitches, product demos, and answering prospective partner questions • Contribute wherever needed to team success

🎯 Requirements

• Meaningful experience developing middle and/or high school schedules • At least 2+ years of experience building and owning a middle and/or high school schedule • At least 5 years inside a school • Willingness to roll up sleeves and work in a scrappy environment • Customer success or related experience is a plus • Experience building systems/processes is a plus • Experience consistently delivering support to people and teams so they can achieve their goals is a plus • Experience in a fast-paced, high-growth entrepreneurial environment is a plus • Detail-oriented, strategic, efficient, collaborative, and adaptable • Must be authorized to work in the United States or indicate whether sponsorship will be required

🏖️ Benefits

• Offers Equity • medical, dental, and vision insurance • contribution-only 401(k) plan • Flexible PTO • Professional development opportunities