Senior Manager, Professional Services Engineering

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $195k - $210k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Lead, mentor, and advocate for 8–10+ Professional Services Engineers across the US and Ireland • Conduct meaningful 1:1s, tailored career pathing, performance reviews, and technical/professional coaching • Establish trust and psychological safety while supporting diverse working styles and leadership transitions • Own day-to-day engagement allocations and rebalance resources, priorities, and schedules as deals evolve • Design, implement, and maintain predictive capacity models forecasting bench availability, hiring triggers, and skill distribution at least two quarters ahead • Partner with Project Management, Engagement Management, Sales, Customer Experience, and GTM leadership • Connect customer delivery with Product and Engineering, including early feature testing and customer feedback • Identify delivery bottlenecks, operational blind spots, and tooling gaps; implement data-backed solutions • Participate in monthly syncs with external services partners to support enablement and delivery scale • Drive delivery metrics including engagement completion rates, CSAT, 70%+ billable utilization, and services expansion opportunities • Report to the Director, Professional Services

🎯 Requirements

• 10+ years of experience in a post-sales customer facing role at a technology company • 5+ years of direct people leadership or practice experience, with a track record of coaching and developing high-performing technical teams • Proven track record directly managing and retaining professional services, solutions engineering, or technical delivery teams in high-growth SaaS environments • Hands-on experience building and managing rolling 6+ month capacity and utilization forecasts • Entrepreneurial mindset with proactive problem-solving and independent initiative ownership • Ability to build trust with PM leadership, Sales, Customer Success, and Product teams • Technical fluency in workflow automation, APIs, system integrations, and modern AI/LLM applications • Experience coaching and coordinating a remote or geographically distributed engineering team across multiple time zones (US and EMEA) • Understanding of professional services metrics, including 70%+ billable utilization, on-time project completion, CSAT, and services-assisted expansion • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable