Partnerships Manager

🔥 13 hours ago

🤠 Texas – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Logo of TLC Worldwide

TLC Worldwide

201 - 500 employees

Founded 1993

✈️ Travel

🍽️ Food & Beverage

🏨 Hospitality

💰 Debt Financing on 2014-12

Travel • Food & Beverage • Hospitality

TLC Worldwide is the world's largest rewards platform, focusing on driving customer acquisition, engagement, and loyalty. For over 30 years, TLC has connected clients' customers with free experiences worldwide, making lives more rewarding and changing behavior. The unique global platform offers access to thousands of experiences catering to diverse consumer passions and needs, from travel and hotels to family outings, dining, entertainment, and wellness. The commercial model allows clients to reward a broader audience more generously, delivering strong ROI and supporting brand equity. The COSMOS platform, developed by TLC, provides a customizable rewards program configurator, offering clients tailored claim mechanisms and reward content. With real-time program data and analytics available through COSMOS Insights, TLC Worldwide enables clients to create highly effective and differentiated campaigns.

📋 Description

• Oversee all external partner-facing channels, including field sales, call centres, and community engagement • Coordinate field sales teams to ensure consistent messaging, understood targets, and alignment with regional partner growth plans • Manage day-to-day operations for partner-driven call centre activity • Brief call centre teams, optimize scripts, implement QA standards, and maintain clear performance dashboards • Design and lead grassroots partner-support programs to drive awareness, activation, and engagement • Own cross-channel performance analytics and optimize targeting, messaging, and channel mix • Manage partner retention messaging across all touchpoints • Support partner growth and ensure partners feel supported and valued

🎯 Requirements

• Experience or capability in channel operations leadership across field sales, call centres, and community engagement • Ability to coordinate geographically dispersed field sales teams • Ability to manage partner-driven call centre operations, including briefing teams, optimizing scripts, implementing QA standards, and monitoring performance dashboards • Ability to design and lead grassroots partner-support initiatives • Confidence using dashboards, data, and performance analytics to guide decisions and optimize channel mix • Ability to manage partner retention communications • Strong organization and attention to detail • Strong coordination, communication, briefing, influencing, and diplomacy skills • Ability to remain composed under pressure and operate effectively in fast-moving environments

🏖️ Benefits

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues • Weekly webinars to support your development through our People Academy • Annual TLC Wellness Week and programmes throughout the year • TLC Culture Club, including seasonal social events and tasty lunches • TLC Gives Back volunteering opportunities, including off-site visits and volunteering leave • TLC Rise, supporting and empowering women into leadership roles • 'Frankies' awards ceremony • TLC Owner's Club shareholder scheme

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