Intake Manager – Trainer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tort Experts

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

⚖️ Legal

📣 Marketing

B2B • Legal • Marketing

Tort Experts is a leading company in the mass tort marketing industry, specializing in legal case acquisition for law firms throughout the USA. With extensive experience and over $450 million in legal case generation spend, Tort Experts employs an innovative, data-driven approach to connect law firms with qualified claimants efficiently. Their proprietary technology and commitment to transparency ensure reliable and effective marketing strategies that have garnered trust from a diverse range of law firms.

📋 Description

• Train and onboard new hires on intake procedures, systems, communication skills, and case qualification requirements • Provide ongoing coaching through call shadowing, call reviews, and constructive feedback • Assist agents during assigned shifts by answering questions, reinforcing procedures, and escalating issues when needed • Handle inbound and outbound intake calls • Maintain accurate records and meet quality and performance standards • Track training progress and work with intake leadership to address performance gaps • Create and maintain training materials, reference guides, FAQs, and call support resources • Update system guidance and coaching playbooks as processes and case criteria change

🎯 Requirements

• Legal mass tort intake experience required • At least two years of experience as a legal intake trainer, in addition to the required mass tort experience • Strong technical proficiency navigating multiple screens, software applications, and workflows simultaneously • Strong multitasking skills while maintaining accuracy during calls, documentation, and agent support • Ability to learn new systems quickly, troubleshoot routine issues, and clearly teach system workflows to others • Strong communication, organization, problem-solving, and coaching skills • Evening and weekend availability required • Experience with Five9, Balto, Salesforce, or comparable platforms preferred • External hires must complete the intake training program • External hires spend approximately 50% of their time handling intake calls and 50% training and assisting agents during the first 90 days

🏖️ Benefits

• 100% company-paid monthly premiums for Fortune 500 level quality medical, dental, and vision insurance plans for you and any/all dependents (US based employees) • 100% company match on employee contributions to HSA or FSA flex benefits plans (US based employees) • $500 free FSA company contribution, even if $0 employee contribution • 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees) • Unlimited paid time off with planned role/responsibilities coverage • Wellhub wellness benefit with access to 20,000+ gyms, studios, and wellness apps, fully covered by the company • Work from home equipment budget (at company's discretion) • Forever remote work environment • Growth opportunities • Flexible work environment