Service Segment Manager

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🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Transcat

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Transcat is an industry leader in providing fast, quality, and accredited calibration services, with laboratory locations across North America. They offer a comprehensive range of test and measurement equipment, both new and refurbished, along with calibration and validation services that ensure instruments are ready for immediate use. Transcat is recognized for their commitment to quality and customer trust, serving various sectors including life sciences, manufacturing, and government.

📋 Description

• Develop and execute a three–five year category strategy aligned with company growth objectives • Define target segments and customer value propositions • Analyze market trends, regulatory requirements, and competitor positioning • Identify and prioritize growth and margin growth opportunities • Lead service differentiation initiatives • Optimize category performance and profitability through revenue mix, gross margin expansion, and cost-to-serve improvements • Design and implement pricing strategies, discounting guardrails, and contract structures • Champion pricing discipline across sales teams • Define and continuously optimize the calibration and solutions service portfolio • Rationalize low-margin or low-demand offerings • Develop bundled service offerings and subscription models • Introduce new services based on customer needs, industry standards, or technology advancements • Partner with Sales to enable growth and margin improvement • Work with Operations/Labs to align capacity, turnaround times, and cost structures • Collaborate with Quality/Compliance on accreditation and regulatory standards • Engage Marketing on targeted campaigns and thought leadership • Coordinate with Distribution and Rentals for equipment, standards, and vendor optimization • Partner with IT on technology infrastructure and software assets • Influence senior stakeholders on priorities, investments, and trade-offs • Act as the voice of the customer • Support key account strategy and large/strategic deal structuring • Develop standardized proposals, pricing frameworks, and service level agreements • Drive customer retention and expansion through improved service value

🎯 Requirements

• Bachelor's degree in business or a related field • 5+ years of successful experience in service industry • Strategic category strategy development • Pricing strategy and value-based selling • Market and competitive analysis • Strong influencing and stakeholder management skills • Ability to drive alignment across diverse teams without direct reporting lines • Ability to translate complex strategies into clear, persuasive visual and verbal narratives for top-tier stakeholders • Data-driven decision making • Financial modeling and business case development • Knowledge of service delivery models and cost structures in technical service environments • Adaptability and resilience in complex, matrixed environments • Analytical and decisive approach • Commercial focus on growth and profitability • Continuous improvement mindset • Customer-centric understanding of customer needs and value drivers • Enterprise thinking • Highly collaborative approach • Ability to drive outcomes with and without formal authority • Experience in a related industry such as test equipment, distribution, or calibration is a bonus • Experience with strategic sourcing is a bonus • Leadership experience is a bonus • Verification of identity and employment eligibility required; motor vehicle driving record report when applicable

🏖️ Benefits

• Flexibility • Training and development to accelerate learning and career advancement • Competitive compensation and benefits • Paid time off • Health insurance • Tuition reimbursement • Retirement • Stock purchase plan • Reasonable accommodations for employees with disabilities