Staff Technical Account Manager II

Job not on LinkedIn

🔥 25 minutes ago

🇺🇸 United States – Remote

💵 $180k - $195k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Transcend

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

🤝 Non-profit

💰 Grant on 2021-11

Education • Non-profit

Transcend is a national nonprofit organization that partners with schools, districts, and communities to design, prototype, and spread innovative, student-centered learning experiences. It provides professional learning, research and reports (including on AI in education), tools, and a community network to support school redesign and equitable implementation at scale. Transcend operates as a 501(c)(3) focused on community-centered innovation, educator capacity-building, and sharing data and resources to improve learning for all students.

📋 Description

• Own the ongoing technical health of Transcend’s most strategic accounts throughout the customer lifecycle and serve as the senior technical partner to customer leadership • Help customers plan how Transcend fits into multi-year data and privacy initiatives • Conduct weekly technical check-ins, quarterly technical business reviews, and semi-annual roadmap-alignment sessions • Lead architecture and health reviews across customers’ Transcend footprints and connected systems • Evaluate integration patterns, data flows, authentication, and infrastructure choices to surface risks before production • Drive remediation with Support Engineering and recommend changes to improve reliability and implementation maturity • Drive complex, high-visibility, multi-day, multi-team escalations to resolution • Identify cross-account technical patterns and partner with Product and Engineering to inform the roadmap • Use observability tooling to investigate error rates, latency, and integration health • Build mutual success frameworks and technical adoption roadmaps that drive feature adoption, usage depth, and implementation maturity • Feed technical insight into renewal and expansion conversations • Mentor peer TAMs and Support Engineers on complex investigations, customer engagement, and technical storytelling

🎯 Requirements

• 8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales SaaS role • Preferably experience supporting customers’ data infrastructure, AI/ML pipelines, data platforms, or data governance • Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience • Ability to travel up to 25% • Experience owning technical relationships with strategic customer accounts; Fortune 500 experience preferred • Comfort engaging data engineering and governance teams, AI/ML leaders, architects, and C-level stakeholders • Ability to connect technical work to business value, ROI, renewals, and account expansion • Strong familiarity with at least 4 of 5 technical areas: client-side, server-side, networking, infrastructure, and APIs • Command of HTML/CSS and ability to read and debug client-side JavaScript • Fluency in backend development, including reading and debugging server-side JavaScript; TypeScript is a bonus • Experience with data stores, queuing systems, CRON jobs, and authentication patterns • Understanding of networking fundamentals • Familiarity with cloud infrastructure and tooling such as AWS, GCP, Azure, and Terraform • Technical fluency with API design patterns, integration, debugging, and improvement guidance • Proactive approach to identifying risks and resolving long-running escalations • Exceptional clarity and precision communicating with technical and executive audiences • Ability to translate technical investigations into executive summaries and revenue-impact framing • Comfort navigating ambiguous or deeply technical problem spaces • Ability to work autonomously across time zones • Familiarity with Linear, Asana, or Jira preferred • Familiarity with GDPR, CPRA, EU AI Act, HIPAA, and related data governance and regulatory frameworks preferred • Experience with log monitoring tools such as Datadog preferred

🏖️ Benefits

• Flexible PTO • Parental leave • 401(k) match • Comprehensive medical coverage • Dental coverage • Vision coverage • Competitive compensation packages including employee equity • Fully remote work with flexibility, trust, and collaboration • Metro hub meetups • Team off-sites • Annual company retreats • Co-working stipends • Monthly meal stipends • Volunteer opportunities • Educational programming • Wellbeing, inclusion, and social-impact initiatives