Staff Technical Account Manager II

Job not on LinkedIn

🕒 August 4

🇺🇸 United States – Remote

💵 $180k - $195k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transcend

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Transcend is a technology company providing next-generation privacy solutions that enhance compliance, reduce costs, and improve business innovation and customer trust by embedding privacy controls directly into business systems. The company addresses the complexities of corporate data management by integrating privacy safeguards across complex data ecosystems, enabling real-time data insights and automated compliance processes. Transcend partners with leading companies to provide robust privacy and security solutions tailored to various industries such as AI, healthcare, fintech, media, and B2B, ensuring seamless integration of privacy within diverse tech stacks. Their platform offers comprehensive data controls, consent management, and privacy automation, making privacy a driver of business value rather than a cost.

📋 Description

• Own the ongoing technical health of Transcend’s most strategic accounts throughout the customer lifecycle and serve as the senior technical partner to customer leadership • Help customers plan how Transcend fits into multi-year data and privacy initiatives • Conduct weekly technical check-ins, quarterly technical business reviews, and semi-annual roadmap-alignment sessions • Lead architecture and health reviews across customers’ Transcend footprints and connected systems • Evaluate integration patterns, data flows, authentication, and infrastructure choices to surface risks before production • Drive remediation with Support Engineering and recommend changes to improve reliability and implementation maturity • Drive complex, high-visibility, multi-day, multi-team escalations to resolution • Identify cross-account technical patterns and partner with Product and Engineering to inform the roadmap • Use observability tooling to investigate error rates, latency, and integration health • Build mutual success frameworks and technical adoption roadmaps that drive feature adoption, usage depth, and implementation maturity • Feed technical insight into renewal and expansion conversations • Mentor peer TAMs and Support Engineers on complex investigations, customer engagement, and technical storytelling

🎯 Requirements

• 8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales SaaS role • Preferably experience supporting customers’ data infrastructure, AI/ML pipelines, data platforms, or data governance • Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience • Ability to travel up to 25% • Experience owning technical relationships with strategic customer accounts; Fortune 500 experience preferred • Comfort engaging data engineering and governance teams, AI/ML leaders, architects, and C-level stakeholders • Ability to connect technical work to business value, ROI, renewals, and account expansion • Strong familiarity with at least 4 of 5 technical areas: client-side, server-side, networking, infrastructure, and APIs • Command of HTML/CSS and ability to read and debug client-side JavaScript • Fluency in backend development, including reading and debugging server-side JavaScript; TypeScript is a bonus • Experience with data stores, queuing systems, CRON jobs, and authentication patterns • Understanding of networking fundamentals • Familiarity with cloud infrastructure and tooling such as AWS, GCP, Azure, and Terraform • Technical fluency with API design patterns, integration, debugging, and improvement guidance • Proactive approach to identifying risks and resolving long-running escalations • Exceptional clarity and precision communicating with technical and executive audiences • Ability to translate technical investigations into executive summaries and revenue-impact framing • Comfort navigating ambiguous or deeply technical problem spaces • Ability to work autonomously across time zones • Familiarity with Linear, Asana, or Jira preferred • Familiarity with GDPR, CPRA, EU AI Act, HIPAA, and related data governance and regulatory frameworks preferred • Experience with log monitoring tools such as Datadog preferred

🏖️ Benefits

• Flexible PTO • Parental leave • 401(k) match • Comprehensive medical coverage • Dental coverage • Vision coverage • Competitive compensation packages including employee equity • Fully remote work with flexibility, trust, and collaboration • Metro hub meetups • Team off-sites • Annual company retreats • Co-working stipends • Monthly meal stipends • Volunteer opportunities • Educational programming • Wellbeing, inclusion, and social-impact initiatives

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