Global Account Manager

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Serve as the main liaison between the Client, CTM and its global network of agency partners for multinational and global agreements • Advocate for client needs and facilitate achievement of multinational goals with internal CTM departments and member agency partners • Create and maintain measurable business plans and strategic travel management programs for corporate clients • Build value-based partnerships and identify and execute revenue growth opportunities • Translate data into strategic actions and lead KPI/SLA performance reviews • Manage account budgets, forecasts, profitability, contractual terms, payments and revenue alignment • Drive process improvements and efficiencies to optimize program performance and client value • Analyze customer survey feedback and implement improvements to enhance satisfaction, retention and account growth • Identify cost and efficiency improvements through management information analysis and client/shareholder dialogue • Monitor service-level agreements and introduce quality performance metrics where appropriate • Liaise with international CTM and agency partner departments to deliver consistent products and services • Collaborate with Sales, Technology and Operations across business lines and regions • Plan and attend client implementation and review meetings • Identify commercial incentive opportunities and coordinate supplier meetings • Review and recommend improvements to client travel policies and buying procedures • Ensure accurate and timely delivery of management information • Maintain market and competitor awareness and brief clients on industry developments • Lead, coach, develop and engage direct and/or indirect reports where applicable • Domestic travel and occasional short-notice travel are required

🎯 Requirements

• Bachelor’s degree in related field or relevant experience • Minimum of five (5) years of experience in the multinational business travel sector • Proven track record of multinational account management success in the business travel industry • Experience in client relationship management, consultative selling, financial analysis, performance reporting and process optimization • Travel management strategy, financial/account management, KPI/SLA frameworks and continuous improvement knowledge • Ability to build commercial relationships with clients, shareholders and suppliers and communicate at all levels • Excellent negotiating skills and experience setting up and monitoring supplier deals on behalf of clients • Knowledge of Self Booking Tools, MI Reporting and Quality control systems • Demonstrated project management skills, including implementation, forecasting and time management • Availability for conference calls outside normal business hours due to international time zones • Ability to travel often at short notice and for periods at a time • Proficiency in Microsoft Office Suite • Ability to do basic math and read and interpret information • Attention to detail • Ability to meet deadlines, prioritize simultaneous requests and work independently and as part of a team • Appropriate professional written and verbal communication • Fluency in additional languages besides English is a plus • Regular and reliable attendance • Must embrace CTM’s core values of Connect, Evolve and Deliver

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on medical insurance premiums • Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account (HSA) with company core contribution and match • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work environments