Technical Support Analyst

🔥 8 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $55k - $75.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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• Just posted.
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Trimble Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🏭 Manufacturing

💼 Consulting

💰 Post-IPO Debt on 2022-12

Logistics • Manufacturing • Consulting

Trimble Inc. is a technology company that provides advanced solutions across various sectors including construction, transportation, geospatial, and natural resources. They empower industries to improve efficiency and profitability by leveraging real-time data insights, innovative software, and precise hardware. Trimble's solutions are used by millions of professionals globally, helping them to collaborate effectively and manage complex workflows, ultimately transforming how work gets done in diverse environments.

📋 Description

• Provide multi-channel customer support by investigating, troubleshooting, and resolving complex hardware and software issues • Perform root cause analysis across integrated enterprise systems and Transportation Management System platforms • Identify, document, and escalate software defects and usability enhancements to product and engineering teams • Collaborate with developers, project managers, and quality assurance teams on critical customer issues • Author internal technical documentation • Recommend process and tool improvements to increase support efficiency

🎯 Requirements

• Bachelor's degree in a technology-related field, such as Computer Science, or equivalent practical experience • Root cause analysis and troubleshooting across Windows, Linux, Android, iOS, and server environments • Hands-on proficiency with SQL, XML, HTML, and scripting languages • Superior verbal and written communication skills • Ability to translate technical concepts for technical and non-technical audiences • Adaptability and prioritization skills to manage high-severity cases • Familiarity with web services and APIs, including REST and SOAP • Familiarity with JavaScript, Java, C#, or Python • Experience with CRM casing tools, Jira defect tracking, and mobile device logs • Operational background in transportation and logistics or experience with Android, Angular, and React frameworks

🏖️ Benefits

• Bonus eligible • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Time off plans • Retirement plans • Tax savings plans for health, dependent care, and commuter expenses • Paid Parental Leave • Employee Stock Purchase Plan • 10% travel requirement

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