Director of Customer and Market Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truvant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2019

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Truvant is a leading provider of tailored and integrated packaging and manufacturing solutions, focusing on food, healthcare, and consumer products. With a commitment to innovation and sustainability, Truvant collaborates closely with global brands to streamline their supply chains and enhance product delivery to markets worldwide. The company operates facilities across multiple countries, offering services that include contract manufacturing, packaging operations, and dedicated solutions designed to meet the needs of its diverse clientele.

📋 Description

• Manage multiple existing customer accounts • Lead development of potential new contract manufacturing and packaging opportunities across North America • Lead internal and external activities and drive business development strategies to acquire new customers and increase retention and growth with existing customers • Coordinate with global counterparts to develop and manage relationship plans for large global customers across North America and Europe • Report to the Chief Customer Officer and interface regularly with the Executive Team and CEO • Achieve or exceed annual growth, performance, pricing target, and forecast accuracy goals • Research, analyze, and report on potential new customer and business development opportunities • Develop and achieve annual account objectives and deliverables for North America • Monitor the contract manufacturing and packaging industry for changes, risks, and opportunities • Drive new business development, including consultative solution development, RFP responses, pricing development, and win plans • Manage customer relationship development plans • Facilitate and attend plant tours, conferences, and industry events • Secure internal stakeholder data for customer proposals • Support account retention objectives and lead the customer engagement process • Coordinate startup of new projects with internal departments • Facilitate stakeholder communications during project and program startups • Prepare and communicate timelines and accountability areas • Identify startup issues, develop resolutions, and communicate resolutions internally and externally • Manage CRM reporting and distribute customer activity and opportunity reports • Optimize customer reporting tools and proprietary systems • Engage in strategic and tactical planning to achieve customer sales • Identify improvements in operational efficiency, service levels, and operational differentiation • Manage escalation of service-level concerns • Facilitate questions, resolutions, audits, and sales-related quality requests

🎯 Requirements

• 5+ years of Contract Manufacturing and/or Contract Packaging experience • 5+ years of CPG/FMCG, Food & Beverage, or Healthcare manufacturing or packaging experience • Extensive customer-facing and solution development experience • Deep understanding of manufacturing, packaging, and/or supply chain operations • Strong track record of delivering results via new business wins or account growth • Experience with large-scale, complex selling to Fortune 500 customers, including $10M+ deals • Deep understanding of financial components to deal development • Deep experience with shared, dedicated, or in-plant/in-DC contract packaging • Ability to work independently and be an outstanding team player • Ability to travel 50%, primarily domestically and occasionally internationally • Ability to distill customer needs to the organization and maintain a strong customer focus • Ability to navigate complex customer organizational structures and build strong relationships • Supply chain management or operations experience is a plus • Strong executive presence • Bachelor's Degree or other related field, or equivalent experience • Master's Degree in Management, Marketing, Finance, or another related field, or equivalent experience preferred

🏖️ Benefits

• Fully remote work arrangement • Opportunity to work with leading Food & Beverage, Consumer Packaged Goods, and Healthcare brands • Executive-level exposure and collaboration with the Executive Team and CEO • International collaboration across North America and Europe