Senior Manager, Service Delivery – Medical Imaging

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125.6k - $188.4k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Merative

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Merative is a healthcare data, technology, and analytics company. It offers a range of solutions aimed at improving health outcomes by focusing on clinical decision support, healthcare analytics, medical imaging, clinical development, and health and human services. Key products and services include Micromedex for clinical decision support, Zelta for clinical data management, Merge for imaging solutions, and Truven for healthcare analytics. Merative serves a diverse client base, including healthcare providers, life sciences companies, governments, health plans, and employers. The company is dedicated to enhancing healthcare delivery and decision-making by leveraging real-world data and advanced analytics to provide actionable insights and tailored solutions.

📋 Description

• Own end-to-end delivery of implementations across an assigned portfolio spanning cloud, on-premises, and hybrid deployments • Set the portfolio's delivery approach, including engagement sequencing, resource assignment, and readiness gates • Partner across Sales, Support, Engineering, Product, and Customer Success to align scope, handoffs, and escalation paths • Validate effort estimates and staffing feasibility during pre-sales scoping • Shape implementation methodology, project templates, and readiness criteria • Deliver committed scope on plan across the portfolio, meeting target billable utilization and on-schedule revenue recognition • Enforce delivery discipline, including approved plans, documented scope, tracked risks, current status, and transitions to Support • Report portfolio health, schedule adherence, and forecast accuracy • Drive out-of-scope requests to change orders or documented declines • Provide data-backed recommendations on rate, margin, and staffing mix decisions • Own project-sponsor-level customer relationships and lead executive communication on at-risk engagements and escalated issues • Lead high-visibility go-lives and ensure readiness criteria, command-center coverage, and rollback plans before cutover • Advise customer leadership on implementation best practices and operational readiness • Recruit, develop, and lead a team of Implementation Project Managers • Assign project managers and supporting resources to engagements • Drive team and individual enablement and performance practices • Maintain accurate delivery data in PSA and CRM platforms • Support improvement of Professional Services processes, tools, and methodology • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree, or equivalent professional experience • 7+ years delivering enterprise software or healthcare IT implementation projects in a customer-facing capacity • 3+ years leading people, leading project managers, or serving as a formal delivery lead over a team • Demonstrated ownership of complex, multi-stakeholder implementations at hospitals, health systems, or comparable enterprise environments • Working knowledge of healthcare IT integration concepts, including HL7, interfaces, EHR touch points, and data migration • Experience managing project scope, change orders, and delivery financials against a statement of work • Proficiency with project management and PSA tooling, including planning, forecasting, resource management, and time tracking • Willingness to travel to customer sites, estimated at 50% • Direct experience with medical imaging systems, specifically PACS, VNA, RIS, enterprise viewers, or modality work list solutions • Experience delivering cloud or SaaS migrations for healthcare customers, including environment provisioning, cutover planning, and validation • Familiarity with DICOM, DICOMweb, and FHIR-based integration patterns • PMP, PgMP, or equivalent project management certification • Experience building or scaling a delivery methodology inside a growing professional services organization • Prior work in a regulated environment with quality-system or complaint-handling obligations

🏖️ Benefits

• Remote first / work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Paid leave benefits • Health, dental, and vision insurance • 401k retirement savings plan • Infertility benefits • Tuition reimbursement • Life insurance • EAP