Principal Presales Engineer, ISV HLS

🕒 September 3

🇺🇸 United States – Remote

💵 $138.9k - $192.9k / year

⏰ Full Time

🔴 Lead

🔍 Pre-sales Engineer

🦅 H1B Visa Sponsor

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Logo of Twilio

Twilio

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Partner with Account Executives on opportunity qualification, demonstrations, Proof-of-Concepts, RFPs, design documentation, technical presentations, and enablement sessions • Lead the technical and product sale, recommend best-practice solutions, and guide customers in using Twilio’s APIs • Discover customer technical pain points and design, demonstrate, and present innovative solutions • Build and present interactive, complex customer product demonstrations for Twilio Communications Products • Establish trusted-advisor relationships with technical and nontechnical stakeholders • Drive the technical side of most opportunities independently • Provide leadership and deal support within the Solutions Engineer organization • Lead the design and execution of medium to large projects • Participate in team architectural decisions and coordinate with Product and other Twilio teams • Identify and solve customer and organizational problems • Contribute knowledge, demonstration materials, and reusable presentations to the Solutions Engineering community • Mentor less experienced Solutions Engineers

🎯 Requirements

• 8+ years pre-sales experience selling complex, technical products OR 10+ years of professional experience supporting technical products coupled with customer-facing experience, particularly in delivery or consulting • Excellent communication and presentation skills • Ability to gain audience confidence and communicate complex topics to multiple audience levels • Ability to understand customers’ communications needs and guide them to technical solutions • Previous software development experience or working knowledge in relevant technical areas • Previous experience in Telecom, SIP, Contact Center, or Security • Experience with sales methodologies • Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience • Approximately 25% travel

🏖️ Benefits

• Competitive pay • Generous time off • Parental leave • Wellness leave • Healthcare insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Potential eligibility to participate in Twilio’s equity plan • Eligibility to earn commissions • Volunteering and donation support

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