Lead Conversational AI Developer

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UMGC Ventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤝 Non-profit

Education • Non-profit

UMGC Ventures is a 501(c)(3) non-profit supporting organization for University of Maryland Global Campus (UMGC). It serves as a hub for innovation in learning design and development, aiming to create transformational solutions in higher education tailored to the needs of learners, businesses, community organizations, and governments. The organization focuses on digital learning experiences, modularized learning, and developing new credentialing and certification programs to support workforce development. UMGC Ventures is committed to delivering globally accessible, affordable, and quality adult education, leveraging agility and strategic thinking to adapt to evolving educational needs.

📋 Description

• Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies • Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories • Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly • Leverage Generative AI services to enhance chatbot responses with creativity and personalization • Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience • Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions • Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization • Stay updated on the latest advancements in Conversational AI technologies and best practices

🎯 Requirements

• Education Bachelor’s Degree • Experience 5+ years of experience in software development, preferably with a focus on conversational AI or chatbots • Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization • Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic • Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems • Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation • Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs • Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation • Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange • Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements • SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod) • Excellent communication, collaboration, and problem-solving skills • Ability to work independently and manage multiple projects simultaneously • Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

🏖️ Benefits

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). • Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. • Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. • Flexible Spending Accounts: Available for medical and dependent care expenses. • Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS). • Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds. • Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.