Senior Dealer Relationship Manager

Job not on LinkedIn

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $99.8k - $138k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Upstart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The company focuses on revolutionizing lending and credit risk evaluation by leveraging its AI marketplace, which allows for higher approval rates and lower loss rates for Upstart-powered banks and credit unions. Recently, Upstart has expanded its offerings to include automobile refinancing. With a mission to enable effortless credit based on true risk, Upstart is also known for its digital-first lending experience and holds a significant position in the financial services sector.

📋 Description

• Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of lower-volume, rural, and geographically dispersed dealer partners • Lead remote dealer launches from initial handoff through readiness, training, activation, and early adoption • Coordinate system access, workflow alignment, third-party setup, and dealer-readiness requirements • Help dealership leadership and frontline users understand Upstart’s role in their lending strategy • Establish adoption plans and incorporate the program into sales and finance workflows • Use dealer activity and performance data to identify growth opportunities, declining utilization, and accounts requiring support • Develop dealership-specific engagement strategies using targeted email, phone outreach, virtual business reviews, automated reporting, and account plans • Partner with Sales, Risk, Product, and Operations to resolve dealer barriers and escalate recurring product or process issues • Maintain clear account documentation and share insights to improve Upstart’s remote dealer-management model

🎯 Requirements

• 3+ years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a related customer-facing role • Experience launching, onboarding, implementing, or activating new customer or dealer partnerships • Experience managing a portfolio of accounts and using CRM systems, dashboards, spreadsheets, or reporting tools to monitor account activity and performance • Experience using customer or account data to identify risks, prioritize outreach, and develop adoption, growth, or recovery plans • Experience leading customer training, onboarding, performance reviews, or strategic meetings in a remote environment • Knowledge of dealership sales and finance operations, indirect auto lending, lender strategy, and dealer account-management practices • Ability to guide dealership leadership, finance managers, and frontline users through new lender adoption and workflow changes • Ability to interpret dealer performance, application, lender-activity, and utilization data to guide launch and account strategy • Experience building or using automated reporting, email campaigns, portfolio alerts, or customer-engagement workflows • Experience supporting rural, lower-volume, small-market, or geographically dispersed dealer partners and re-engaging underperforming accounts • Familiarity with RouteOne, Dealertrack, dealership CRM systems, credit-reporting providers, or similar automotive technology • Must be able to live and work in the United States; Upstart cannot currently hire in Quebec for Canada-based roles

🏖️ Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly • 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) • Medical, dental, vision, and wellness resources • Health Savings Account contributions for eligible plans (US only) • Life insurance and disability coverage • Paid time off, sick leave, and company holidays • Paid family and parental leave • Family-centered fertility, parenthood, and caregiving benefits • Employee Assistance Program (EAP) with mental health support and life-centered resources • Financial planning tools and financial concierge service (US only) • Annual wellness allowance • Annual productivity allowance for relevant tools and resources • Team events, all-company updates, and employee resource groups (ERGs) • Catered lunches and stocked micro-kitchens when working from Upstart offices • Remote work flexibility • Regular team onsites, typically once or twice per quarter for 2–4 consecutive days