Customer Growth Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

👻 Ghost score 10%

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Uscreen

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

📱 Media

🛍️ eCommerce

SaaS • Media • eCommerce

Uscreen is a platform that allows creators to monetize their video content by building membership communities and streaming platforms. It provides tools for launching mobile and TV applications without coding, enabling live streaming, and offering a user-friendly video experience. Uscreen supports a wide range of users including educational creators, fitness instructors, media companies, event broadcasters, YouTubers, and influencers. The platform includes features for community engagement, detailed analytics, and tools for managing memberships and monetization strategies. It is designed to help creators grow their businesses by turning video content into a profitable subscription service.

📋 Description

• Own gross revenue retention and expansion for an assigned segment of customers • Diagnose customer businesses by analyzing numbers, identifying constraints, and creating actionable plans • Coach customers on pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics • Run group coaching sessions, cohort programs, office hours, and async coaching inside Membership+ • Answer growth questions using customer data, including for large accounts • Build custom reports, such as reports on paid search campaign performance • Identify drifting accounts and work with the team lead to measure which coaching plays improve retention • Build repeatable playbooks and session formats for scaled coaching • Share segment insights with Product and Success

🎯 Requirements

• 3 to 5 years in growth marketing, demand gen, coaching, consulting, or running your own online business, with real ownership of an outcome • Business acumen in pricing, funnels, retention, and unit economics • Ability to self-serve analytics using dashboards, BI tools, and AI • Ability to read retention curves, cohort behavior, and funnel conversion and form a point of view • Comfortable walking a non-technical business owner through their numbers live and answering questions on the spot • Strong live facilitation skills for group sessions, workshops, webinars, and 1:1 calls • Working fluency with AI tools for research, preparation, analysis, and synthesis • Clear, simple communication • Ability to own influence over an outcome rather than the outcome itself • Bonus: marketing or growth analyst experience • Bonus: experience building reports in Lightdash, Looker, Tableau, or Metabase • Bonus: SQL, especially BigQuery • Bonus: experience as a creator, coach, or small business owner • Bonus: experience with video businesses, online educators, or subscription and membership businesses • Bonus: familiarity with Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta and Instagram, and advertising-platform reporting • Bonus: experience building a scaled or one-to-many customer program

🏖️ Benefits

• Flexible PTO • 8 company holidays • Paid parental leave • Medical, dental, and vision (US based) • Technology and home office stipend • Coworking space stipend • Annual learning stipend • Variable is protected for the first two quarters

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