Strategic Account Director

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

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UserTesting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Grant on 2020-11

Consulting • Marketing • SaaS

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

📋 Description

• Own a portfolio of strategic enterprise accounts and deliver quarterly and annual revenue goals • Maintain forecast accuracy within +/-10% • Drive customer retention and expansion with Renewal Managers and Customer Success Managers • Develop and execute territory and account plans • Identify opportunities to acquire new business units, stakeholders, and buying centers • Expand existing enterprise agreements • Build and maintain a healthy pipeline through business development, field marketing, partnerships, proactive prospecting, and outbound engagement • Lead complex enterprise sales cycles using a consultative approach • Align UserTesting solutions to customer business priorities and measurable outcomes • Collaborate with Solutions Consulting, Customer Success, Value Management, Insights Consulting, Deal Desk, and Partner teams • Build trusted relationships with executive sponsors and key decision-makers • Maintain accurate account, opportunity, conversation intelligence, and forecast data in Salesforce, Gong, and other sales productivity tools

🎯 Requirements

• 8+ years of enterprise SaaS sales experience • Consistent track record of exceeding revenue targets and driving customer retention and account growth • Demonstrated success acquiring new business within enterprise accounts while expanding existing customer relationships and increasing strategic account value • Strong hunter mindset, curiosity, resilience, and business acumen to uncover whitespace opportunities and create demand within complex organizations • Proven ability to navigate and influence executive stakeholders across large, matrixed enterprises • Excellent communication, negotiation, and relationship-building skills • Consultative, customer-focused approach • Proficiency with Salesforce, Gong, Outreach, Google Workspace or Microsoft Office, and leading generative AI tools • Experience using Claude, Gemini, and ChatGPT to improve productivity, research, account planning, customer engagement, and sales execution is required • Ability to travel up to 50% of time • Experience selling solutions in user experience, digital product development, customer insights, market research, or adjacent technology spaces is nice to have • Located in San Francisco, CA, Detroit, MI, New York City, NY, or Seattle, WA is nice to have

🏖️ Benefits

• Employee Resource and Affinity Groups, including AccessAbled@UT, Black@UT, Hola@UT, LGBTQIA@UT, Women@UT, and others • Inclusive and accessible interview process accommodations • Equal Opportunity Employer • U.S. Federal E-Verify program participation