
1001 - 5000 employees
Founded 2013
✈️ Travel
🏨 Hospitality
🏪 Marketplace
💰 $20M Series B - Vacatia on 2021-11
Travel • Hospitality • Marketplace
Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.
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1001 - 5000 employees
Founded 2013
✈️ Travel
🏨 Hospitality
🏪 Marketplace
💰 $20M Series B - Vacatia on 2021-11
Travel • Hospitality • Marketplace
Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.
• Handle inbound and outbound sales calls to promote vacation packages • Qualify customers based on company and tour requirements • Present package offers, overcome objections, and close sales • Process payments, activate packages, and schedule tours/travel dates • Provide accurate disclosures and maintain compliance standards • Update CRM records and document customer interactions • Deliver excellent customer service and maintain professional communication • Achieve sales, conversion, quality, and productivity goals • Collaborate with Verification, Credit, Reservations, and QA teams as needed
• High school diploma or equivalent required • Previous sales or call center experience preferred • Timeshare or hospitality sales experience is a plus • Ability to multitask in a fast-paced environment • Intermediate to Advanced computer and CRM proficiency • Strong objection-handling and closing skills • Ability to adapt quickly to technical platforms or new learning systems • Ability to effectively establish rapport, solve practical problems, and handle concrete variables • Clear and effective communication skills • Strong organizational abilities to adapt to shifting priorities in a fast-paced setting • Ability to communicate effectively with diverse customers through telephone and personal contact
• Commission • Dynamic, non-exempt team environment • Opportunity to influence owner satisfaction and the guest journey • Use of modern tools to document communications and streamline the guest journey
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