Vice President, Patient Services

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Provide executive leadership and operational oversight for HUB programs and patient affordability programs delivered for biopharma clients • Design and scale patient access and affordability solutions to improve outcomes, reimbursement processes, and patient and provider experience • Oversee program teams spanning HUB, copay, and other patient affordability services across therapeutic areas and clients • Define and execute operational strategy across copay programs, patient affordability solutions, and patient support services • Serve as senior strategic partner to clients and align program design, brand strategy, and operational delivery • Identify opportunities involving technology integration, digital engagement, and patient insights • Collaborate with Business Development and Program Implementation teams on client onboarding, RFP responses, and program launches • Lead HUB operations, including benefits verification, prior authorization, financial assistance, copay assistance, patient onboarding, adherence programs, and nursing/clinical support as applicable • Establish and monitor performance metrics, client SLAs, KPIs, and quality standards • Drive continuous improvement to increase efficiency, scalability, and patient satisfaction • Oversee design, implementation, and management of copay and patient affordability programs while ensuring compliance • Partner with Technology and Analytics teams to use data insights for decision-making and performance optimization • Lead senior directors and program managers responsible for daily operations and client program execution • Build leadership pipeline and culture of accountability, collaboration, and high performance • Oversee workforce planning, training, and talent development • Ensure adherence to client requirements, industry regulations, and company compliance policies • Partner with Quality and Compliance teams on auditing, monitoring, and corrective actions • Manage operational budgets, staffing models, and resource allocation • Partner with Finance on program costs, margins, and scalability opportunities • Support strategic pricing and contract renewal discussions • Follow company values, training deadlines, SOPs, and perform additional assigned projects

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field required • MBA, MHA, or related advanced degree preferred • 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services • Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment • Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process • Demonstrated experience managing client relationships at the executive level • Strong leadership, financial acumen, and operational management skills • Commitment to service excellence, innovation, and compliance integrity • Compliance knowledge involving HIPAA, FDA, OIG, and manufacturer guidelines • Prefer candidates who can type at least 35 words per minute with 97% accuracy • Flexibility to travel up to 30% for QBRs, client meetings, or other onsite meetings as needed • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Background check and, depending on the position, drug screen contingent on employment offer

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