Senior Technical Support Engineer

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $161.1k - $219.5k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Design and develop complex solutions to drive technical product support requests • Identify, recreate, and track customer issues for faster and more accurate resolutions • Identify, log, and track product features and enhancements reported by customers • Develop performance metrics and standards for technical products • Contribute technical documentation to Knowledge Base, Best Practices, Blogs, and White Papers • Collaborate with engineering, sales, and product management teams during Proof of Concept analyses and product demos • Work on product networking, cloud, virtualization, backup, and recovery • Develop guidelines for product software implementation using OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration • Configure public cloud infrastructure including AWS, Azure, and Google Cloud • Manage high-priority support cases and drive resolution for escalated customer issues • Coordinate tasks across technical and business teams using JIRA • Manage and optimize software development life cycles and upgrading patterns

🎯 Requirements

• Bachelor’s degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field • 6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation • At least 3 years of prior experience designing and developing guidelines and deploying technical solutions using Kubernetes, Linux administration (Docker), cloud technologies, and Bash or Python scripting • At least 3 years of experience supporting customer environments and product software implementation using at least two of OpenShift, PKS, Rancher, Google GKE, AWS EKS, or VMware administration • At least 3 years of experience configuring public cloud infrastructure including AWS, Azure, and Google Cloud • At least 3 years of experience with Kubernetes administration, including cluster management, troubleshooting, and deploying containerized applications • At least 3 years of experience using Salesforce and ServiceNow for case management, workflow automation, and customer interaction tracking • At least 3 years of experience managing high-priority support cases and driving resolution for escalated production issues • At least 3 years of experience using JIRA for issue tracking, project management, and coordinating tasks across technical and business teams • At least 3 years of experience managing and optimizing software development life cycles and upgrading patterns

🏖️ Benefits

• Telecommuting permitted • Equal opportunity employment • Confidential handling of applicant information