Seasonal Call Center Tier 1 Agent

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velocity, A Managed Solutions Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

Velocity, A Managed Solutions Company is a U. S. -based managed technology and services provider that builds and operates IT, network, voice and media solutions for multi-location businesses—especially hospitality and retail. Velocity offers managed network & data solutions, VoIP and SIP-based voice platforms, Wi‑Fi, Free‑to‑Guest TV, Starlink integration, a global advertising/media network, on-site technician and repair depot services, 24/7 call center support, and software platforms (V-CLOUD™, V-SELECT® portal, GEM expense management and other SaaS offerings). Founded in 2005 and headquartered in Holland/Toledo, OH, Velocity emphasizes centralized operations, large-scale field technician coverage (5,500+), device and network management (3M devices, 42K network connections), and fully redundant data centers to support enterprise-grade deployments for businesses.

📋 Description

• Answer inbound customer calls promptly and professionally • Analyze customer equipment problems rapidly • Analyze tickets and follow protocol to determine next steps • Conduct immediate outreach and escalate issues when necessary • Escalate tickets to appropriate teams • Create or update tickets for every customer interaction • Maintain accurate notes throughout interactions and procedures • Ensure configurations are tested and working • Monitor overnight tickets • Perform other duties as assigned • Complete remote training before working the assigned shift

🎯 Requirements

• High school diploma or GED • Legally authorized to work in the United States without current or future employer sponsorship • Availability for remote training Monday through Friday, 9:00 a.m. to 5:30 p.m. EST, with cameras on • Must provide a Windows-based computer/desktop • Must provide dual monitors • Must have a reliable, stable internet connection • Excellent communication and telephone etiquette • Ability to remain calm and composed in challenging situations • Ability to work with little to no supervision • Customer service orientation with empathy and compassion • Microsoft Office experience • Ability to follow ticket protocol • Ability to multitask • Organized and detail-oriented

🏖️ Benefits

• No benefits offered for this seasonal opportunity • Remote work • Collaborative work environment • Equal opportunities to thrive • Diversity and inclusion commitment