Senior Systems Engineer

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 10%

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Velocity, A Managed Solutions Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

Velocity, A Managed Solutions Company is a U. S. -based managed technology and services provider that builds and operates IT, network, voice and media solutions for multi-location businesses—especially hospitality and retail. Velocity offers managed network & data solutions, VoIP and SIP-based voice platforms, Wi‑Fi, Free‑to‑Guest TV, Starlink integration, a global advertising/media network, on-site technician and repair depot services, 24/7 call center support, and software platforms (V-CLOUD™, V-SELECT® portal, GEM expense management and other SaaS offerings). Founded in 2005 and headquartered in Holland/Toledo, OH, Velocity emphasizes centralized operations, large-scale field technician coverage (5,500+), device and network management (3M devices, 42K network connections), and fully redundant data centers to support enterprise-grade deployments for businesses.

📋 Description

• Own the administration, configuration, and ongoing optimization of Velocity Managed IT platforms, including RMM, PSA, backup, endpoint protection, documentation, and security tooling • Serve as a senior technical escalation point for complex, high-impact, or unresolved technical issues and drive them to resolution • Design, build, and maintain platform integrations to reduce manual effort, improve data accuracy, and enable seamless cross-team workflows • Develop and maintain automation scripts and workflows to improve operational efficiency and service delivery consistency • Evaluate platform performance, utilization, and capability gaps and recommend tooling improvements, replacements, or additions to leadership • Serve as the internal subject matter expert for managed platforms, providing guidance, training, and documentation • Manage vendor relationships, including renewals, escalations, feature requests, and roadmap alignment • Maintain documentation for platform configurations, integrations, automation workflows, and administrative procedures • Enforce platform security, access control, and compliance standards • Partner with the Managed IT Service Desk, NOC, and leadership to translate operational needs into platform improvements and automation opportunities • Support onboarding of new platforms and deprecation of legacy tools with minimal service disruption • Monitor platform health, uptime, and performance and proactively resolve issues • Velocity provides customized voice and data network solutions and support services for multi-location enterprises

🎯 Requirements

• Bachelor's degree in technology, business, or a related field preferred, or a minimum of five (5) years of experience in a technical role within a managed services, MSP, or enterprise IT environment • Strong proficiency in PowerShell scripting and automation development for systems management, workflow automation, and platform integration • Experience with API integrations and familiarity with REST API concepts for connecting and automating across platforms • Strong understanding of Microsoft 365 and Azure administration, including tenant management, licensing, and cloud platform configuration • Experience with managed backup and disaster recovery platforms, endpoint protection solutions, and security tooling • Strong analytical and problem-solving skills with the ability to evaluate complex platform ecosystems and identify optimization opportunities • Excellent documentation skills with a disciplined approach to maintaining accurate, up-to-date technical reference materials • Strong communication skills with the ability to translate complex platform capabilities into practical guidance for technical and non-technical stakeholders • Highly organized, self-directed, and able to manage multiple platform initiatives simultaneously without sacrificing quality or detail • Proactive mindset with a genuine passion for automation, tooling efficiency, and building systems that scale • Candidates must be legally authorized to work in the United States without current or future employer sponsorship • Velocity does not sponsor employment-based visas or provide sponsorship for this position

🏖️ Benefits

• Medical, Dental, Vision • PTO & Paid Holidays • Paid Parental Leave • Paid Sick Time • 401K – with Employer Match • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available • Collaborative work environment • Equal opportunities to thrive

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