Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veratas

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

B2B

Veratas is a custom software development company helping both startups and enterprises streamline and future-proof their analytics process. Our dedicated teams build user-centric, tailor-made solutions empowering clients to harness the power of the insights gathered from across the organization. We provide services in the areas of business intelligence (BI), system integration (SI), data visualization, to large and mid-size clients in a number of sectors like manufacturing, retail, financial services, healthcare, benefits and consulting. Veratas transforms your data into concise dashboards that make your business problem & solution visually obvious. Our designs help your eye find important messages quickly. Our experience guides your visualizations towards actionable decisions.

📋 Description

• Respond promptly to customer inquiries via phone, email, and chat • Provide accurate and helpful information regarding products, services, and policies • Handle and resolve customer issues, complaints, or concerns professionally and efficiently • Process orders, returns, and exchanges accurately and promptly • Collaborate with other departments to address customer inquiries and provide comprehensive solutions • Maintain detailed and accurate records of customer interactions and transactions • Contribute to a positive and collaborative team culture focused on customer satisfaction

🎯 Requirements

• Consistent availability to work at least 20 hours per week during regular business hours • Ability to work at least 4-hour blocks on 5 business days • Previous experience in customer service is a plus • Knowledge of Veritas Press and Veritas Scholars Academy is a plus • Excellent written and verbal communication skills • Strong problem-solving abilities and attention to detail • Customer-focused with a positive and empathetic attitude • Ability to adapt to changing processes and work in a fast-paced environment • Proficient in basic computer applications and comfortable using customer service software • Bilingual English/Spanish or English/Mandarin is a plus • Standing or sitting for long periods • Extensive typing on a QWERTY-style keyboard • Extensive viewing of lighted computer monitors • Speaking and hearing • High school diploma or equivalent; may be waived for talented, classically educated students • Some college education is preferred

🏖️ Benefits

• Seasonal team position with possibility of a more permanent position • Future opportunities for evening hours to support the international team may become available