Senior Manager, Client Operations

🔥 0 minutes ago

🗽 New York, Maryland, +1 more states – Remote

🗽 New York – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verisma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

📋 Compliance

Healthcare • SaaS • Compliance

Verisma is a healthcare technology company that provides cloud-based software and services to help healthcare organizations securely manage, exchange, and release clinical and administrative health information. Its solutions are focused on automating records workflows, ensuring regulatory compliance, and enabling secure data exchange between providers and partners.

📋 Description

• Own day-to-day operational performance of assigned client accounts • Monitor operational efficiency through productivity, quality, and financial performance reporting • Analyze reports and performance data to identify trends, gaps, risks, and opportunities • Partner with Directors and Client Managers to communicate inefficiencies and implement corrective actions • Recommend productivity, efficiency, and revenue-growth improvements • Support Client Managers with action plans and account opportunities • Prepare, analyze, and present weekly dashboards, month-end reports, and ad-hoc reporting • Provide reporting and metrics support for assigned accounts • Attend monthly P&L meetings and support corrective strategies • Translate operational and financial metrics into actionable leadership recommendations • Serve as primary contact for routine client communication and maintain client relationships • Lead Client Manager and Supervisor meetings and drive accountability • Provide leadership, coaching, and guidance to supervisors, managers, and team members • Support hiring, onboarding, training, implementation, and performance management • Ensure staffing coverage, workforce alignment, and payroll review • Support implementation and training during onboarding of new business • Ensure compliance with HIPAA, ROI regulations, contracts, and Verisma policies • Review release-of-information requests for validity under state and federal statutes • Perform quality reviews and audits • Monitor productivity and quality to support customer-service satisfaction • Evaluate site protocols and contribute to procedure revisions • Develop and document company-wide workflow best practices • Use Excel and business intelligence tools to generate analytical reports • Maintain strict confidentiality of information accessed in client facilities • Participate in at least two enterprise committees and propose new committees as appropriate • Comply with and provide guidance on Company Handbook policies • Travel to client sites when operational issues cannot be resolved remotely or accounts are at risk • Submit travel expense reports and documentation • Perform other assigned duties and promote Verisma's Core Values

🎯 Requirements

• High school diploma required • Bachelor's degree preferred • Prior proven success as a people manager • Ability to communicate effectively with internal and external customers and stakeholders, including clients, management, and associates • Experience with medical records or healthcare and knowledge of HIPAA privacy information standards required • Familiarity with medical terminology preferred • Experience with Excel and analytical databases to provide data reports to clients and executive leadership • Ability to report to work consistently with minimal unplanned schedule deviations • Live within a geographical area nearby or central to existing client business in Pennsylvania • Willingness to travel to various assigned accounts and team meetings as needed • Valid driver's license and history of safe driving

🏖️ Benefits

• Primarily remote position • Company-related travel expenses supported through expense reporting