Sales Operations Manager

Job not on LinkedIn

🔥 16 hours ago

🏖️ New Jersey, New York, +1 more states – Remote

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💵 $94k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 0%

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Logo of Verizon

Verizon

10,000+ employees

📡 Telecommunications

👥 B2C

🏢 Enterprise

Telecommunications • B2C • Enterprise

Verizon is a major U. S. telecommunications company that provides wireless, broadband, and enterprise network services connecting consumers and businesses. The provided career-site text emphasizes its large, global workforce and focus on roles across technology, retail, finance, and engineering; commitments to employee benefits, learning and development, and corporate responsibility; and a mission to power how people live, work, and play by connecting them to what matters. Verizon operates large-scale consumer-facing services (mobile and home internet) and business/enterprise networking solutions, including advanced technologies like 5G and network infrastructure.

📋 Description

• Enable and deploy merchandising strategies that elevate the Retail sales and customer experience journey • Ensure CSO Leaders and Retail teams are prepared for merchandising execution • Assess merchandising readiness and solicit feedback on merchandising effectiveness • Lead intake from Field Leadership involving strategy and orchestration challenges • Establish working team calls, manage assigned work, ensure follow-up and resolution, and assess risks • Evaluate strategy revisions and deployment planning to prepare Field Leadership for readiness and execution • Serve as the single point of contact for fixture recovery orders with vendors and strategic teams • Monitor stock levels and escalate out-of-stock or low-stock concerns • Approve or deny fixture recovery orders based on requests • Determine issue impacts and support quality assurance improvements • Develop tracking and monitoring systems to identify process improvements and ensure timely recovery quantities • Establish and orchestrate core teams for critical launches and expedited processes • Manage merchandising campaign opportunities, open items, resolutions, and workarounds • Collaborate cross-functionally to resolve open items or provide alternative resolutions • Guide leaders and field teams in managing scenarios for Band 5 and below • Use analytics to develop and implement process improvements that reduce known gaps • Define processes and implement technical solutions to mitigate gaps • Create resources and tools for Retail Field Leadership and frontline employees • Monitor process improvement and resource/tool utilization to identify benefits and necessary adjustments • Collaborate with workgroups to develop and rapidly deploy improvements

🎯 Requirements

• Bachelor’s degree or four or more years of work experience • Four or more years of relevant experience, demonstrated through work and/or military experience or specialized training • Three or more years actively working in Retail, Field Operations, or Retail Sales Ops & Enablement • Three or more years of leadership experience involving strategy development, execution planning, and leading cross-functional teams • Experience developing and delivering presentations using Google Slides and curating content for different audiences • Experience in data migration and validation, including Google Sheets formulas such as VLookups, Pivot Tables, and Charts • Experience with Smartsheets data migration and extracting insights from data • Experience conducting complex quantitative analysis • Experience using AI tools and resources including Gemini and Notebook LM • Willingness to travel up to 15% of the time • MBA or advanced degree is preferred • Experience in management consulting or strategy development is preferred • Two or more years of project management experience leading cross-functional teams in complex/matrix environments is preferred • Two or more years of experience managing projects related to Merchandising is preferred • Executive presentation skills are preferred • Experience developing team skills and focusing on learning and development is preferred • Strong communication and organizational skills with the ability to communicate ideas and recommendations across organizational levels

🏖️ Benefits

• Medical, dental, and vision coverage • Short- and long-term disability insurance • Basic life insurance • Supplemental life insurance • AD&D insurance • Identity theft protection • Pet insurance • Group home & auto insurance • Matched 401(k) savings plan • Up to 8 company-paid holidays per year • Up to 6 personal days per year • Paid parental leave • Adoption assistance • Tuition assistance • Other incentives • Potential premium pay such as overtime, shift differential, holiday pay, and allowances • Up to 15 days of vacation per year for newly hired employees, increasing with additional service • Remote work from home with occasional in-person trainings and meetings

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