Communications Solution Analyst

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Communications

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 26 days.
• No salary listed.

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Versant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

Versant Health is a company that delivers vision benefits and vision care coverage to organizations and members across the United States. It works with employers (commercial/third-party), government programs (Medicare & Medicaid), and provider networks to expand access to eye care. Versant operates a fully automated optical eyewear manufacturing lab, supports credentialed eye care providers through a Provider Resource Center, and publishes member education resources. Brands mentioned under the holding company include Davis Vision and Superior Vision; the organization emphasizes accessible, high-quality vision care rooted in choice, value, and care.

📋 Description

• Support the development, analysis, implementation, and ongoing management of member, provider, and client communications produced through the Mail Services department • Serve as a liaison between customers and production operations • Analyze and document business requirements for communications • Coordinate development, review, testing, and implementation of templates, notices, letters, EOBs, IDNs, postcards, surveys, and outreach materials • Evaluate communications and recommend improvements to readability, member experience, operational efficiency, and regulatory compliance • Conduct impact assessments for communication changes, regulatory updates, and client-specific requirements • Maintain communication inventories, version controls, and governance documentation • Support the Quadient Inspire communication platform • Collaborate with stakeholders on communication enhancements and template updates • Participate in testing, validation, and production-readiness reviews • Assist with document migration, template standardization, and communication modernization initiatives • Ensure communications comply with state, federal, CMS, HIPAA, ACA, accessibility, language, and client requirements • Review documents for accuracy, branding, formatting, and regulatory adherence • Support Section 508 accessibility reviews and remediation • Coordinate approvals with Compliance, Legal, Marketing, and operational stakeholders

🎯 Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related field • Equivalent work experience may be considered in lieu of education • 2-3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related field • Experience gathering business requirements and managing communication-related projects • Experience with Quadient Inspire or similar customer communication management (CCM) platforms preferred • Healthcare, insurance, or regulated industry experience preferred • Knowledge of CMS, HIPAA, ACA, and other healthcare communication requirements preferred • Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred • Strong written and verbal communication skills • Excellent analytical and problem-solving abilities • Knowledge of document composition and communication management platforms • Understanding of print and mail production processes • Familiarity with healthcare communications, EOBs, notices, and regulated documents preferred • Knowledge of Section 508 accessibility standards and communication compliance requirements preferred • Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Visio • Experience with reporting and data analysis tools • Must comply with HIPAA, privacy, security, and confidential information protection requirements

🏖️ Benefits

• Equal employment opportunities (EEO) • HIPAA and privacy/security training and compliance support • Access to company Leadership Principles focused on Perspective, Care, Drive, and Ownership

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