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Customer Solution Architect

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

Where this job comes from

Posted on Visualfabriq - Revolutionizing Revenue Forecasting and Optimization's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Visualfabriq - Revolutionizing Revenue Forecasting and Optimization

Visualfabriq - Revolutionizing Revenue Forecasting and Optimization

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

💰 Private Equity Round on 2021-07

Artificial Intelligence • B2B

Visualfabriq is a software company that revolutionizes revenue forecasting and optimization for the consumer-packaged goods (CPG) industry. It empowers commercial teams by providing a SaaS solution that enhances decision-making through advanced analytics, artificial intelligence, and data integration. By offering insights into profit and loss (P&L) from both a volume and value perspective, Visualfabriq helps organizations optimize their trade promotions, manage trade spending, and improve overall efficiency in business planning and strategic revenue management.

📋 Description

• Guide customers on how to best leverage Visualfabriq software to meet business goals • Support customers in evaluating system design choices • Support customers during partner-led implementations by addressing business, process and technical challenges • Collaborate with integration partners to find fit-for-purpose solutions • Act as the voice of the customer toward Product Management • Refine requirements and support functional design and testing • Support customers in documenting Change Requests (CDRs) for new functionality • Advise customers on expanding the software across new modules and markets • Coach Solution Advisors on functional matters • Contribute to the Knowledge Base • Occasionally train customers, partners and internal teams • Work side by side with implementation partners across the Americas and colleagues across Visualfabriq • Report to the Head of Solution Advisory and work closely with Solution Advisors, Product Management, Sales and Customer Success

🎯 Requirements

• Minimum 5 years of experience in a software or consultancy company in TPM / sales planning solutions, and/or in an FMCG / CPG company with TPM, sales planning or RGM processes and systems (a combination is ideal) • In-depth understanding of commercial processes between CPG/FMCG manufacturers and retailers, including promotional planning, pricing, trade spend, volume forecasting / S&OP, accruals & claims • Understanding of P&L structure • Hands-on experience with TPM or other sales planning tools; Visualfabriq preferred • Experience with SaaS systems and ERP systems such as SAP • Ability to break down complex customer problems with structured consulting frameworks • Ability to coach users, partners and colleagues • Fluent in English, written and spoken • Spanish and/or Portuguese is a plus • Solution oriented, with an eye for detail • Comfortable working with customers and partners from different cultures and levels • Comfortable using Agentic AI solutions in day-to-day work • Desire to learn about software and its technicalities • Submit resume and cover letter in English

🏖️ Benefits

• Competitive salary • Paid vacation days • Paid personal/sick days • Paid company-observed US holidays • 401(k) retirement plan through a benefits portal • Medical and health benefits • Company laptop • Mobile phone contribution • Home-office equipment when needed

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