Manager, Aftersales – Americas

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Florida, +1 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vitrolife Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Vitrolife Group is a global provider of medical devices and genetic testing solutions focused on reproductive health. With a commitment to innovation in reproductive health, Vitrolife delivers a premium portfolio of products and services covering the entire reproductive journey, primarily aimed at IVF clinics. Their offerings include consumables, advanced technologies, and a comprehensive genetic testing portfolio designed to support and improve treatment outcomes and help achieve the dream of having a healthy baby. They have also expanded their capabilities with the acquisition of eFertility to transform and digitalize the IVF clinic management process, emphasizing standardized and efficient workflows.

📋 Description

• Lead, coach, and develop a team of field service and HelpDesk engineers across North and South America • Foster a positive, inclusive, and high-performing culture focused on safety, quality, and customer satisfaction • Conduct performance reviews, establish development plans, and support employee growth and training • Promote engagement, collaboration, accountability, and continuous improvement within a remote and multicultural team • Serve as a trusted resource for day-to-day operational and people-related matters • Oversee daily aftersales operations and efficient delivery of technical service and support • Support engineers with technical escalations, complex troubleshooting, and coordination with internal experts • Ensure service activities comply with company standards, quality requirements, and safety regulations • Drive continuous improvement initiatives to enhance operational efficiency and service performance • Support service readiness and customer satisfaction across the Americas • Build and maintain relationships with distributors and third-party service providers • Support onboarding, development, and alignment of external partners with company standards and service expectations • Monitor partner performance and foster collaborative, customer-focused service delivery • Partner with Customer Care, Supply Chain, Implementation, Training, and Commercial teams • Liaise between regional and global stakeholders to ensure effective communication and execution • Contribute to scalable service, implementation, training, and support models for existing and emerging technologies • Support initiatives enhancing customer experience, product adoption, operational efficiency, and service performance • Travel throughout the Americas to support team members, partners, and customers • Provide hands-on technical support and perform on-site service engineer duties when required

🎯 Requirements

• Experience in field service, service operations, technical support, or a related customer-facing technical environment • Previous leadership experience, preferably managing remote, field-based, or geographically dispersed teams • Experience working within multinational and multicultural organizations • Strong customer focus with the ability to balance people leadership, operational priorities, and service excellence • Fluent in English; additional languages are an asset • Preferred experience supporting healthcare, medical technology, laboratory, software, or other complex technical products • Preferred experience with customer implementation, training, product adoption, or customer success initiatives • Familiarity with regulated environments and quality-focused service organizations • Strong leadership, coaching, and employee development skills • Excellent communication and relationship-building abilities • Empathetic, approachable, and hands-on leadership style • Strong organizational, problem-solving, and decision-making skills • Ability to manage multiple priorities in a fast-paced environment • Effective stakeholder management and cross-functional collaboration skills • Regular travel throughout North and South America is required • Must be willing and able to travel to customer sites and provide direct technical support when needed • Must pass a background check • Must verify identity and eligibility to work in the United States and complete required employment eligibility verification upon hire

🏖️ Benefits

• Paid Time Off and 10 Paid Holidays • 401(k) with Employer Match • Medical, Dental, Vision • IVF Coverage to support family building needs • GAP Insurance • Basic Life and AD&D Coverage • Short- and Long-Term Disability • Optional AFLAC Supplemental Policies • Employee Assistance Program (EAP) • Flexible Spending & Health Savings Account