Manager, Revenue Cycle Vendor Performance – Offshore Operations

🕒 Yesterday

🏄 California – Remote

🏄 California – Remote

💵 $74.4k - $93k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💹 Revenue Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vituity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Vituity is a physician-owned and -led partnership focused on acute care services and clinical operations. The organization positions itself as a leader in acute care innovation and is committed to transforming healthcare with a patient-first approach, uniting clinicians and employees across backgrounds to serve hospitals and patients. The provided text emphasizes clinical leadership, career opportunities, and organizational priorities like privacy and fraud awareness.

📋 Description

• Establish daily and weekly production goals across offshore teams • Monitor work queues and aging inventories • Balance workloads across vendors • Conduct workforce planning and staffing • Identify and remove operational bottlenecks • Focus on financial outcomes for AR-focused offshore teams • Drive cash collections and reductions in aging inventory • Implement quality assurance processes and hold vendors accountable to performance standards • Reduce denial rates, rework touches, and coding/billing errors • Improve clean claim rates • Build and maintain KPI scorecards for each offshore partner • Conduct regular business reviews • Escalate performance issues • Drive corrective action plans • Eliminate variation in vendor work through standard workflows and reporting • Ensure the organization realizes expected value from offshore investments • Serve as the primary liaison between internal teams and offshore partners

🎯 Requirements

• Bachelor’s degree in related field; or combination of education and experience that demonstrates the attainment of the requisite knowledge, skills and abilities required • 2-3 years in revenue cycle management, with direct experience managing offshore/outsourced RCM vendors (AR follow-up, billing, coding, or denials) required • Demonstrated track record improving SLA attainment, cash collections, and AR aging required • Experience building QA programs, KPI scorecards, and corrective action plans required • Proficiency with RCM platforms, work-queue management, and reporting/BI tools required • Experience standing up or scaling an offshore operating model preferred • Background in physician/hospital RCM or specialty-relevant environment preferred • Lean/Six Sigma or process-improvement credentials preferred • Workforce planning and staffing across distributed/offshore teams • Performance management and accountability • Ability to drive results through vendor partners including higher output per FTE, reduced backlogs, and faster account resolution • Vendor and offshore team oversight • Ability to manage SLA governance with consistent SLA achievement, greater transparency, better performance management • Skilled in escalation management • KPI accountability and data-driven decision-making; strong command of RCM KPIs • Day-to-day operational leadership • Excellent verbal and written communication skills • Ability to maintain confidentiality of patient, employee, and organizational information • Computer skills, specifically Microsoft Excel, Microsoft Word, PowerPoint and MS Teams • Deep knowledge of end-to-end revenue cycle workflows (claims, denials, AR, collections) and related metrics • Ability to manage BPO/offshore partners through SLAs, KPIs, and escalation frameworks • Skills in forecasting volume and balancing staffing across internal and offshore teams • Ability to design consistent, documented workflows and SOPs • Skills in creating dashboards, cost-to-collect and productivity modeling • Ability to apply root-cause analysis • Skills in bridging internal revenue cycle teams and offshore partners, delivering executive updates to the Senior Director • Working knowledge of HIPAA and PHI handling requirements governing offshore access to protected data • Ability to coordinate distributed teams while balancing productivity, quality, and cost objectives

🏖️ Benefits

• Monthly wellness events and programs such as yoga, HIIT classes, and more • Trainings to help support and advance your professional growth • Team building activities such as virtual scavenger hunts and holiday celebrations • Flexible work hours • Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more • Superior health plan options • Dental, Vision, HSA/FSA, Life and AD&D coverage, and more • Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) • Generous paid time off starting 3-4 weeks’ annually • Student Loan Refinancing Discounts • Professional and Career Development Program • EAP and travel assistance included • Wellness program • Purpose-driven culture focused on improving the lives of our patients, communities, and employees • Annual corporate Success Sharing bonus program based on the company’s annual performance