Senior Solutions Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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Vodori

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📣 Marketing

📦 Logistics

💰 $7.5M Series A on 2021-09

Healthcare • Marketing • Logistics

Vodori is a company specialized in providing content management and compliance software solutions for the life sciences industry. It focuses on helping life science teams stay compliant and streamline their material review processes with intuitive software, including solutions like Pepper Cloud, Pepper Flow, and Pepper Folio. Vodori serves a variety of sectors within life sciences, such as Pharmaceuticals, Biotechnology, Medical Devices, Diagnostics, Nutrition, and Animal Health. Their software is tailored to facilitate medical, legal, and regulatory reviews, offering seamless integration with other systems like CRM and DAM, ensuring faster compliant content delivery to market.

📋 Description

• Lead intake and discovery for inbound configuration change requests • Define scope and identify standard support versus billable professional services • Own post-go-live configuration projects and prioritize execution backlogs for Configuration Specialists • Facilitate customer working sessions and discovery calls for complex workflows • Manage scope and guide customers toward best practices • Orchestrate system upgrades three times per year for each customer • Manage configuration maintenance and enablement of add-on modules such as AI and dashboards • Perform internal QA of technical configurations • Lead customer UAT before deployment when relevant • Deliver specialized workstreams including expansion and upsell initiatives, data migrations, and system integrations • Manage and execute ongoing customer training • Maintain and update the training hub • Analyze customer needs and translate them into executable requirements and project plans • Navigate internal dependencies, customer contingencies, and competing priorities • Define and adhere to project schedules, managing priorities and mitigating risks • Partner with Configuration Specialists, Customer Success Managers, and Customer Support

🎯 Requirements

• 5-7 years experience in professional services, managed services, process consulting, technical support, or business analyst engagements • Experience ideally in consulting, SaaS implementation, or sales (e.g., sales engineer) • Familiarity with business process optimization, workflow, and enterprise content management concepts • Strong attention to detail and organization skills • Proficiency in project management • Proven ability to prioritize work and follow through on task completion • Direct client engagement experience with a track record of delivering high customer satisfaction • Ability to run and direct large meetings with multiple stakeholders • Strong written and verbal communication skills • Knowledge of the promotional content approval process or regulated-industry experience is a plus • Hands-on Jira experience • Experience with data cleaning, import, and migration is preferred • Intermediate to advanced Excel skills are a bonus • Experience with GuideCX, Zendesk, and HubSpot • Proven ability to coordinate cross-functional resources • Experience applying generative AI to enhance operational workflows and customer-facing deliverables

🏖️ Benefits

• Competitive salary • Company bonus program or commission plan • Stock options • Medical, dental, vision benefits • 401(k) with company match • Remote work option • 10 weeks paid parental leave • Unlimited vacation time • Employee recognition programs