Account Manager

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Manage an assigned book of client business and advise on client service and operations-related issues • Contribute to company-wide process development and strategic initiatives • Collaborate with internal and external partners to drive growth, retention, client relationships, and satisfaction • Develop and maintain relationships with clients, partners, brokers, and consultants • Serve as the primary service contact to maintain client satisfaction and retention • Market programs, products, and services to drive account adoption • Facilitate client-related marketing initiatives • Develop and manage account plans with strategic objectives, communication, growth, and retention strategies • Maintain understanding of compliance requirements, including applicable state and federal regulations or mandates • Participate in key client meetings and other client events as required • Manage account implementation processes according to requirements and performance standards • Address custom client requirements with internal and external business partners • Manage client contracts, compliance activities, evidence of coverage, and summary plan descriptions • Manage client and member communication strategies and collateral deployment • Compile and distribute reports • Interpret reporting requirements and position reports for clients • Proactively monitor clients for problematic issues • Escalate client issues and drive solutions with appropriate business partners

🎯 Requirements

• College degree in Business Administration or related field, or equivalent experience • 2+ years of account management and/or client service experience • Effective interpersonal and communication skills with ability to influence internal and external business partners • Experience participating in client-related project teams • Ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs • Strong understanding of business objectives, products, services, processes, competitive landscape, and business environment • Ability to adapt quickly to change and work effectively in an agile environment • Proven problem identification and solving capabilities • Knowledge of insurance platform technologies • For remote or hybrid roles, high engagement in virtual environments, including maintaining camera presence during meetings

🏖️ Benefits

• Eligible bonuses and commissions may be included in the compensation package • VSP Vision benefits are available (specific benefits linked externally)