Retention Manager

🔥 3 hours ago

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WarriorBabe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

WarriorBabe is a personalized fitness coaching company offering a 1:1 mentorship program called WarriorBabe VIP. This program provides women of any age and experience level with customized macronutrient and fitness coaching aimed at achieving and maintaining their ideal body composition for life. The program includes a dedicated personal coach, customized workouts and nutritional guidance, access to an online app, community support, and regular check-ins to monitor progress and make necessary adjustments. WarriorBabe is designed to empower women to take control of their health and fitness journey in a sustainable, informed way.

📋 Description

• Own every client renewal from identification to outcome • Ensure eligible clients reach renewal dates with a clear plan, documented outreach, and defined next step • Manage the renewal pipeline, maintain accurate forecasting, track performance, and keep opportunities moving forward • Proactively identify clients showing signs of churn and understand root causes • Work with Coaching and Customer Success teams to determine paths to continued client success • Lead and continuously improve renewal conversations, including messaging, discovery questions, objection handling, follow-up cadence, and value reinforcement • Own renewal rate, renewal revenue, pipeline health, churn trends, conversion rates, and forecast accuracy • Deliver weekly insights and recommendations to improve business performance • Own the ascension process for eligible VIP clients and convert opportunities into continued transformation journeys • Analyze churn trends, recurring objections, coach-related patterns, engagement gaps, financial barriers, and client feedback • Improve HubSpot workflows, automate manual processes, tighten follow-up cadences, and refine reporting • Take ownership of the renewal pipeline within the first 90 days • Build predictable renewal processes and reporting • Reduce preventable churn and improve renewal conversion rates • Deliver actionable insights that improve client experience and retained revenue

🎯 Requirements

• Experience in Customer Success, Account Management, Retention, or Lifecycle Marketing • Ability to analyze data to find opportunities • Systems and process improvement mindset • Highly organized with strong follow-through • Ability to balance empathy with business outcomes • Confident communication with clients and internal teams • Ownership and initiative • Problem-solving ability • Experience managing subscription or membership renewals (bonus) • Experience with HubSpot or similar CRM platforms (bonus) • Experience reducing churn in coaching, SaaS, fitness, or recurring revenue businesses (bonus) • Experience building retention playbooks or lifecycle processes (bonus)

🏖️ Benefits

• Quarterly performance-based incentives tied to retention KPIs • On-Target Earnings of $85,000–$110,000 annually • One-on-one coaching, a dedicated mobile app, and a vibrant online community are described as WarriorBabe offerings for its clients