Director, Commercial Process and GTM Technology

🔥 50 minutes ago

🇺🇸 United States – Remote

💵 $106.8k - $166k / year

⏰ Full Time

🔴 Lead

🎁 Product Marketing

👻 Ghost score 0%

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WCG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round - WCG on 2019-11

Healthcare • Pharmaceuticals • SaaS

WCG is a global clinical research services and technology company that supports sponsors, CROs, research sites, and institutions across the lifecycle of clinical trials. Founded as a leader in independent ethical review, WCG provides IRB and IBC review, data monitoring committees, site enablement and study start-up services, participant recruitment and retention, and data & insights (including benchmarking, statistical consulting, and AI-powered trial foresight). The company also offers a suite of technology platforms (e. g. , ClinSphere®, eReview Manager, Total Enrollment, Total Feasibility) and large protocol and performance datasets to help design, plan, and run trials more efficiently and compliantly. WCG positions itself as a partner to biopharma and medical research organizations to accelerate trial activation, improve enrollment, and ensure regulatory and ethical compliance.

📋 Description

• Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem • Position Salesforce.com as the foundational commercial platform across the lead-to-cash and customer relationship lifecycle • Own Salesforce.com product strategy, platform governance, system roadmap, release priorities, data standards, user experience, adoption, and optimization • Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes • Define the integrated customer-engagement operating model using Gong and other relevant tools • Advance opportunity management by aligning Salesforce.com and Gong workflows, data, and user practices • Partner with Commercial and Finance leadership to strengthen forecasting processes and leverage Gong forecasting capabilities • Collaborate with Legal to improve contract lifecycle management visibility, workflow alignment, status transparency, and data continuity • Identify and resolve process, data, integration, and workflow gaps across the commercial technology ecosystem • Establish governance forums and decision rights for commercial process and technology priorities • Translate business strategy and user needs into process designs, platform requirements, implementation priorities, acceptance criteria, and measurable outcomes • Develop and monitor adoption, data quality, process compliance, pipeline, forecasting, cycle-time, and user-experience measures • Lead change management, stakeholder communication, training strategy, and reinforcement activities • Maintain intake and prioritization for enhancements, defects, integrations, reporting needs, and new capabilities • Partner with technology teams and external providers to ensure scalable, secure, supportable solutions • Serve as a strategic advisor to Commercial leadership • Manage, direct, coordinate, evaluate, train, and assign work to the assigned team and staff • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in business, information systems, technology, data, life sciences, or a related field required • Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology • Demonstrated experience defining and implementing end-to-end lead-to-cash, opportunity-to-contract, or customer lifecycle processes in a complex, matrixed organization • Deep functional knowledge of Salesforce.com, including platform governance, roadmap management, data quality, adoption, reporting, integrations, and workflow design • Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting • Experience partnering with Legal and business stakeholders on contract lifecycle management processes and technology • Ability to design an integrated commercial operating model across process, data, technology, governance, and user behavior • Proven ability to translate commercial strategy and business needs into process designs, platform requirements, priorities, and executable roadmaps • Strong analytical and problem-solving skills • Demonstrated success leading cross-functional transformation, influencing senior stakeholders, and driving adoption without relying solely on direct authority • Excellent written, verbal, facilitation, and executive communication skills • High attention to detail with the ability to manage multiple priorities, dependencies, and deadlines • Salesforce certification preferred; relevant product management, process improvement, change management, or commercial operations certification is a plus • Experience in clinical research, life sciences, healthcare services, or another complex business-to-business services environment preferred • Ability to travel 0% to 10%

🏖️ Benefits

• Medical, dental, vision, life and disability insurance • 401(k) with company match • Flexible spending accounts • Employee assistance programs • Work/life balance tools • Referral bonuses • Tuition reimbursement • On-the-job training • Certification assistance • Continuing education support • Paid holidays, vacation, and sick time • Career development opportunities across One WCG

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