Customer Support Representative

Job not on LinkedIn

🔥 16 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 38 days.
• No salary listed.

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Wellcove

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🛡️ Insurance

🏥 Healthcare

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration.

📋 Description

• Serve as a point of contact for clients using Wellcove’s EVV and Facility platforms • Address inquiries and resolve issues promptly for claimants, caregivers, home care agencies, and facilities • Provide training, retraining, and guidance on EVV and Facility platforms, tools, and processes • Gather required information and accurately record data in Wellcove’s platforms and systems • Maintain organized documentation for client interactions, training sessions, and compliance activities • Provide customer service via phone and email • Process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate • Comply with customer support objectives and performance standards • Use process resources and knowledge bases to deliver accurate information and error-free request processing • Perform other duties as assigned

🎯 Requirements

• Excellent computer skills including proficiency with Microsoft Office applications • Ability to work remotely and independently • Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities • High level of proficiency in the English language in oral and written forms • Willingness to learn new duties and technology-related skills as required • Ability to effectively multi-task • Ability to pass background screening and drug test (includes marijuana) • Ability to provide responses from three professional references • Dedicated remote work location free from background noises, interruptions and desk clutter • Reliable internet connection and access to a smartphone • Bachelor's Degree, or equivalent combination of education, training, and experience preferred • High School or GED required

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