IT Support Technician

🕒 August 28

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WheelHouse IT

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

WheelHouse IT is a Managed Services Provider (MSP) headquartered in Fort Lauderdale, Florida, with additional offices in Long Island, New York, New York City, and Orlando. The company specializes in delivering IT support, consulting, and managed services, including solutions for network security, cloud, compliance, and disaster recovery. With a team of over 60 IT professionals, WheelHouse IT focuses on securing and managing technology for businesses, allowing them to concentrate on their core operations. Recognized for its rapid growth and exceptional service, the company holds multiple Microsoft Gold competencies and has a diverse portfolio of clients across various sectors.

📋 Description

• Serve as the first point of contact for clients through the Service Desk • Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment • Troubleshoot and resolve Microsoft 365, Windows operating system, Active Directory, and networking issues • Support LAN/WAN connectivity and network infrastructure • Document all work performed within the PSA system • Escalate complex issues appropriately while maintaining ownership of the client experience • Assist with client onboarding, deployments, and technical projects as needed • Support cloud-hosted and customer-managed environments • Deliver professional, responsive, and customer-focused service • Work closely with senior technicians and engineers when escalation is required

🎯 Requirements

• Must be based in the United States • Must reside in the United States, excluding Washington, California, Alaska, Nevada, Colorado, and Oregon • Minimum 1 year of Managed Service Provider (MSP) experience required • Minimum 1 year of technical support experience • Experience supporting Microsoft 365 • Experience supporting Windows desktop operating systems • Experience supporting Active Directory • Experience supporting network connectivity and troubleshooting • Strong customer service and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong troubleshooting and problem-solving abilities • Reliable internet connection and dedicated workspace for remote work • CompTIA A+, Network+, or equivalent technical training preferred • Experience with ConnectWise Manage or similar PSA platforms preferred • Experience with ConnectWise Automate, LabTech, or similar RMM tools preferred • Familiarity with server hardware, RAID configurations, iLO/DRAC management, backup and disaster recovery solutions, bare metal restores, SSL certificates, domain registrars, and web hosting providers preferred

🏖️ Benefits

• Generous reimbursement for eligible courses • Access to on-demand training • Contract-to-hire opportunity • Potential for permanent employment based on performance and business needs • Exposure to a wide variety of technologies and environments • Supportive, collaborative team environment • Opportunity for career growth and upward mobility