Service Advisor

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40.5k - $56.7k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wheels, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🚘 Automotive

💰 Venture Round on 2024-06

Logistics • Consulting • Automotive

Wheels, LLC is a leading company in the vehicle fleet management industry, providing a comprehensive suite of services to optimize mobility programs for businesses. Their offerings include fleet leasing, maintenance, fuel management, telematics, vehicle acquisitions, and upfitting, as well as driver safety and tax compliance solutions. With a commitment to exceptional customer service and innovative mobility solutions, Wheels supports Fortune 500 clients and manages thousands of vehicles across multiple countries. The company also emphasizes sustainability and cost optimization in their operations, helping clients achieve their business goals efficiently and sustainably.

📋 Description

• Manage maintenance repairs on behalf of Wheels and within client parameters • Authorize mechanical repairs for Wheels’ clients • Ensure safety-related and scheduled repairs are completed • Approve repairs based on mileage, months in service, and prior repair history • Negotiate repair costs to published fleet prices or pre-negotiated Wheels Network rates and times • Follow parts and labor reference guides for pricing and labor times • Manage client authorization limits and instructions • Follow up on down vehicles and pending transactions • Resolve transaction discrepancies with vendors • Escalate client approvals to a team lead or mentor when appropriate • Document client savings and transaction activity accurately • Submit qualifying dealership component failures to the warranty team for goodwill adjustments • Adhere to contact center scheduling, performance metrics, and quality and transactional KPIs • Understand Driver Services, Network Management, MAP, and Collision functions • Perform other assigned duties • Work remotely on a full-time schedule plus one weekend day

🎯 Requirements

• ASE C1 and one of A4, A5, A6, or A7 within first 12 months • One to two years of automotive experience or equivalent technical education • High School diploma or equivalent required • Fleet industry experience a plus • Some college preferred • Technical knowledge of automotive repair • Customer service orientation • Clear, concise verbal and written communication • Creative and efficient problem solving • Negotiation skills • Experience with industry labor guides, such as AllData • Ability to interpret client-specific instructions • Proficiency in Windows and Microsoft Office, including Outlook • Ability to work a flexible schedule that may include weekends • Successful completion of drug and background screening

🏖️ Benefits

• Robust benefits package with market-leading, competitive offerings for employees and their families • Annual incentive plan based on company and individual performance • 50+ health, wellness and engagement benefits • 2,500+ online learning programs • Annual performance goals and reviews • Educational and wellness programs • Awards and celebrations • Advocate Health Care Wellness Portal • 2026 Wellness Program with physical, emotional, and financial well-being tools and incentives • Departmental contests, summer gatherings, family events, and holiday celebrations