Associate Solutions Engineer, Post-Sale

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Design and build Whippy workflows, AI voice and text agents, automations, and data synchronizations without engineering • Scope technical requirements with customers and translate them into working solutions • Test and verify every solution component before launch • Own customers after go-live through onboarding, renewal, and expansion • Serve as the single point of contact and trusted technical advisor • Learn through shadowing, coaching, and progressively increasing ownership • Proactively contact customers to identify and prevent problems • Own gross and net revenue retention and work toward performance targets • Connect product usage to customer business outcomes and report value using relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers toward high-value work and away from ineffective work • Advocate for customer needs with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work with the six-person customer success team

🎯 Requirements

• 0–1 years of experience; new graduates welcome • STEM, engineering, or technical degree, or evidence of entrepreneurial activity such as starting, building, or running something • Comfortable working with technical tools and building solutions without necessarily coding • Strong written and spoken English • Able to work Eastern hours, starting at 8am ET • Clear communication and proactive overcommunication with customers, teammates, and manager • Fast learner; curious, coachable, low-ego, self-directed, organized, and calm under pressure • Strategic and commercial mindset, including pricing awareness and comfort owning retention and expansion metrics • Side projects involving software, automations, or AI tools are a plus • Staffing industry experience or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Coaching and support from experienced teammates • Hands-on learning and professional development through shadowing and coaching • Remote work arrangement

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