Solutions Engineer, Post-Sale

Job not on LinkedIn

🔥 28 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Design and build workflows, AI voice and text agents, automations, and data syncs in Whippy without engineering • Scope technical requirements with customers and translate them into working solutions • Test and verify every solution before launch • Own customers from onboarding and implementation through go-live, renewal, and expansion • Serve as the single point of contact and trusted technical advisor • Manage multiple customers and projects, prioritizing by impact • Proactively contact customers and address problems before escalation • Own gross and net revenue retention and meet performance targets • Connect product usage to customer business outcomes and report value using relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers toward work that will produce business value • Advocate for customers with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work with the six-person customer success team

🎯 Requirements

• 2–5 years of experience in solutions engineering, sales engineering, technical consulting, or another technical customer-facing SaaS role • Comfortable getting technical; coding is not required • Strategic and commercial mindset, including pricing awareness and understanding retention and expansion risks • Strong written and verbal English; fluent written and spoken English • Able to work Eastern hours, starting at 8am ET • Based in Latin America or the US • Fast, proactive, curious, coachable, low-ego, self-directed, organized, and calm under pressure • Bonus experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn • Required application materials include a resume, LinkedIn profile, and Loom video • STEM degree or professional experience directly working with APIs or webhooks, as stated in the application question

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Support, coaching, tools, and data • Growth and learning opportunities • Remote work arrangement

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