ServiceNow Consultant, IRM, VR Business Process

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Windward Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🎖️ Defense

Consulting • Logistics • Defense

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

📋 Description

• Engage stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations • Translate business needs into actionable user stories and acceptance criteria • Conduct workshops, interviews, and process mapping sessions • Capture current and future workflows and support process design and documentation • Collaborate with ServiceNow developers, architects, and platform owners on configurations, workflows, and automation • Support data model, integration, and UI/UX design discussions • Participate in Agile or hybrid delivery activities, including sprint planning, backlog grooming, and user acceptance testing • Ensure delivered solutions meet requirements and quality standards • Coordinate user acceptance testing and resolve issues • Liaise between business units, IT, and the ServiceNow delivery team • Provide project updates, status reports, and training sessions as needed

🎯 Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field • 3–5+ years of business analysis experience • At least 2 years focused on ServiceNow implementations • Experience facilitating requirements gathering via workshops and system/content review • Experience designing processes • Experience creating user stories in an Agile environment • Familiarity with ServiceNow data structures, tables, and workflows • Strong analytical and problem-solving skills with attention to detail • Excellent communication, facilitation, and stakeholder management skills • Understanding of integration points with enterprise systems such as Tenable and CrowdStrike • ServiceNow Certified Implementation Specialist – Integrated Risk Management (IRM) • ServiceNow Certified Implementation Specialist – Vulnerability Response (VR) • ServiceNow Certified Systems Administrator (CSA)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance