Account Associate II

🔥 4 minutes ago

🦀 Maryland, Pennsylvania – Remote

🦀 Maryland – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Serve as a key point of contact for WM's Small/Medium business customers • Retain and grow the team's book of business • Manage inbound call requests and conduct proactive customer outreach • Prevent customer cancellations and secure updated contract agreements • Communicate in a focused and compelling way with customers, peers, and business partners • Utilize change management processes to meet sales demands • Allocate time to retention and acquisition goals, requirements, and opportunities • Explore alternatives to reach mutually beneficial sales agreements • Contribute to individual and shared responsibilities in a team environment • Navigate multiple systems, sales tools, and processes while accurately documenting customer interactions • Use WM sales productivity software, including Salesforce.com/Customer Relationship Management and Pricing Tools • Manage complex customer demands and address escalated customer issues • Support existing customers outside the designated market area when needed

🎯 Requirements

• High School Diploma or GED (accredited) • 1 year experience as a WM Account Associate I • Effective communication and negotiation skills • Ability to manage customer retention and acquisition goals • Ability to navigate multiple systems, sales tools, and processes • Proficiency with Salesforce.com/Customer Relationship Management and Pricing Tools • Ability to manage complex customer demands and escalated customer issues • Ability to support customers outside the designated market area when needed • Ability to use standard office equipment such as computers, phones, and copy machines • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or federal property access

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • REAL ID or TSA-approved alternative support/requirement for applicable business travel