Customer Services Supervisor

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $68.4k - $85.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Manage the daily operations of the customer service team supporting the Customer Sales Support team • Develop, implement, and maintain processes, procedures, and programs to improve customer service • Supervise up to 15 customer service representatives • Provide day-to-day supervision and technical assistance to customer service staff • Direct customer service teams toward operational goals • Organize and schedule resources • Coach, train, and evaluate employee performance • Provide input into termination, compensation, and promotion decisions • Hire and train new or less experienced customer service staff • Monitor and evaluate customer service performance and quality control • Compile customer service data into reports and analyze results • Investigate and research escalated customer service inquiries • Promote employee behaviors focused on customer satisfaction and loyalty

🎯 Requirements

• Must live and work in the US • High School Diploma or GED (accredited) • Six years of relevant work experience, including two years in a supervisory role • Call center or customer service experience • Supervisory/management skills • Ability to work in and/or back-up all incoming call queues • Ability to assist with dispatch when needed • Ability to cross train and develop CSRs • Ability to work with the internal Resource Mgmt. team on IEX schedules and forecasting • Excellent verbal, written and analytical skills • Typing and computer skills, including MS Office • Ability to multitask and work under pressure • Problem-solving and conflict-resolution skills • Ability to prioritize and plan work activities • Ability to work independently and as part of a team • Ability to adapt to frequent changes • Ability to manage difficult or emotional customer situations • Accuracy and thoroughness to meet productivity standards

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days