Inside Account Manager, Team Lead

🔥 7 minutes ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌶️ New Mexico – Remote ⛷️ Utah – Remote

💵 $23 - $33 / hour

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Receive and process calls from customers • Serve as the end-to-end point of contact for customers • Resolve customer issues and advocate for customers by engaging appropriate WM departments • Collaborate with Inside Account Managers to meet sales objectives and enhance customer service • Assist IAMs with escalated calls • Provide one-on-one coaching and facilitate training on WM systems and processes, including MAS and SFDC • Handle commercial and industrial customer sales inquiries and transactions across single or multiple markets • Establish customer accounts by negotiating and documenting service type, pricing, billing, and required information • Identify opportunities to cross-sell additional products and services • Adhere to Inside Sales Center service and operational standards, including quality, productivity, Service Machine, safety, and timeliness goals • Conduct outbound calling campaigns and follow up on customer feedback and service satisfaction • Coordinate with sales and operations departments on sales leads, setups, missed pickups, and customer issues • Act as liaison between the IAM team and supervisory staff • Assist supervisors with escalated calls requiring deviations from standard screens, scripts, or procedures • Monitor calls and provide coaching and feedback to ensure policy and tool adherence • Maintain routine reports and create reports as requested by management

🎯 Requirements

• Must live and work in the U.S. • Must reside in Colorado, Utah, New Mexico, or Arizona based on business need • High School Diploma or G.E.D. • A minimum of two years previous experience in an Inside Sales capacity • Previous experience as a WM Customer Service Lead or Inside Sales Representative strongly preferred • Ability to handle mid- to high-complexity sales inquiries and transactions independently • Proficiency with WM systems and processes including MAS and SFDC • Ability to use standard office equipment including computers, phones, and copy machines • Ability to perform repetitive motions and maintain eye/hand/foot coordination • Ability to sit, talk, and hear • Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business travel or federal property access

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • REAL ID or TSA-approved alternative may be obtained if required for business travel or federal property access